Homewood Suites by Hilton Dallas-Irving-Las Colinas

We traveled as a group of 10 — including three young children and one elderly adult — for a 10-night stay. The location is genuinely excellent: well-situated, safe neighborhood, convenient access to everything we needed. That is, unfortunately, where the positives end. The elevator was out of service for the entirety of our stay. Not occasionally. Not intermittently. Completely non-functional — for 10 consecutive days. Our group was forced to climb and descend stairs multiple times daily with a senior adult and three young children in tow. This is not a minor inconvenience; it is a failure of basic accessibility and guest safety, and one the hotel was fully aware of and chose not to address or even acknowledge. On night three, the air conditioning unit in one of our rooms failed entirely. Rather than resolving the issue, we were asked to consolidate — 10 people crammed into reduced sleeping arrangements for two nights in the middle of summer. No urgency. No apology. No solution. The pool, listed as an amenity and a primary reason we booked this property for a family group, was out of service. Again, no advance notice, no alternative offered. Perhaps most alarming: we encountered cockroaches. In a property hosting families with young children, this is simply unacceptable — full stop. The facilities throughout the hotel are visibly aged and poorly maintained. Paint, fixtures, furniture — all speak to a prop

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Pictures didn’t accurately portray rooms, overall condition was poor, stains on pillows and sofa, room not super clean, pool wasn’t working, overall didn’t like the property and had higher expectations.

Elevator wasn't working. Breakfast was terrible. The pool was permanately closed. The tub would flood as soon as you turned on the shower. Overall the experience was awful.

Breakfast Elevator wasn't working for one night.

Exceptional

Everyone was friendly

In that room I killed no less than seven roaches. I thought that it was no use trying to get another room because they were all probably just as infested (even though hopefully I am wrong on that) I complained twice to see if they cared and would try to make amends. The best I got was " That is the first time we are getting that complain...". I told her I was not lying and they could check as the dead ones were there. My only solution now is to never go back to that hotel....See pics with four of the exhibits (now dead)

Love the rooms Nothing I didn’t like

The location was extremely convenient right off the highway, which made getting around very easy. There was plenty of parking, and overall we had a comfortable stay. Our rooms were clean upon arrival. I didn’t realize beforehand that the property was set up more like apartment-style units than a traditional hotel, so finding our rooms was a little confusing at first. Thankfully we were on the first floor, because hauling luggage and kids up stairs would have been difficult. The Wi-Fi was inconsistent and the TVs occasionally had issues. While the rooms appeared clean overall, some of the renovation work seemed unfinished or rushed in places — including messy paint lines, missing caulking, and one toilet seat that was missing hardware and had to be handled carefully to keep it in place. Breakfast is not included.

Found this hotel very last minute and glad we did! It was perfect for the 4 of us especially with the kitchen! Breakfast was really good as well. Can’t wait to stay again for our yearly Dallas trip!

get ready to WALK a lot to and from your room... parking is far from most rooms and NO elevators??? sooo its stairs to the 3rd floor?? If you have a lot of luggage or just heavy , get ready to lift it by yourself up many steps EVERYWHERE... I was on the 1st floor and still had 2 huge steps. shady parking area too, not safe.

Loved the location, breakfast , unfortunately pool was not open yet.

Elevators didn't work. Nice rooms but interesting layout to get to them. Great food Elevator didn't work was on 3rd floor

Elevator didn't work was on 3rd floor

While the facade is lovely, the photos at the time of booking convey a very different impression from the reality inside. The staff wasn't particularly friendly and lacked smiles, and the buffet was quite limited. The room itself felt neglected: there was a bad odor, the carpet felt dirty, and the air conditioning unit was dusty. The pillows were old and very uncomfortable. I also noticed some insects in the room, which may have been due to the window screens being lifted and in poor condition. Furthermore, I went two days without bath soap, despite having requested it from the staff. It is a pity, as the property has a lot of potential based on its beautiful exterior

Breakfast was great, on our day however they did not make bacon and I am a bacon lover Better explanation of where our unit was located in Building D. The attendant just said "You are in building D and we were shown Building D on the map. When we got to Building D we had to walk around and search for our unit.

Location and everything around it It definitely needs updating. The breakfast was really good better than a lot of hotels I have stayed at. The service front desk service was good.

Convenient location. Friendly staff.

Good