Istanbul Terrace Hotel

The manager (owner) is very kind and helpful. He showed great respect, hospitality and care. The location of the hotel is excellent, few steps away from the metro and the tram. There are markets, pharmacies, restaurants and various shops in the same area. There’s no elevator, but we had no trouble at all as the staff carried the bags everyday to the room, they don’t let anyone carry anything, including the manager himself.

There is no elevator. The rooms are from 2nd to 4th floor. The staff were happy to bring my luggage up to the room.

First, they rejected my booking because they said it female only, so they upgraded my booking and they asked for 50 US dollars, and they said booking doesn't make a difference between men and women.

No lift. Cigarette smoke from street level waft into the reception area. Ladies’ dorm need to be scrubbed and cleaned out thoroughly

სასტუმრო პატარაა, მაგრამ ყველაფერი ძალიან მოწესრიგებული და კომფორტულია. რაც საჭიროა, ყველაფერი ადგილზეა და ყველაფერი მუშაობს ისე, როგორც უნდა. საუზმე იყო გამორჩეულად კარგი. დიდი არჩევანი, ყველაფერი ახალი და ლამაზად მომზადებული. ნამდვილად იგრძნობა, რომ ყურადღებას აქცევენ დეტალებს. დილა ძალიან სასიამოვნოდ იწყება. მდებარეობა იდეალურია. მეტრო ძალიან ახლოსაა, ტრამვაიც გვერდით გადის და ქალაქში გადაადგილება მარტივია. ბევრი რამ ფეხითაც მისადგომია. პერსონალი მეგობრული და ყურადღებიანია, ზედმეტი ფორმალობის გარეშე. თავს მშვიდად და კომფორტულად გრძნობ. მთლიანობაში, ძალიან კმაყოფილი დავრჩი. პატარა სასტუმროა, მაგრამ ხარისხი ნამდვილად მაღალია. აუცილებლად დავბრუნდები.

The stay was excellent. The hotel is clean, comfortable, and in a great location, close to public transport and main attractions. The staff were very friendly and helpful, always available when needed. The room was tidy and cozy, and the atmosphere of the hotel was calm and pleasant. The terrace was a big plus, with a really nice view. Great value for money. I would definitely stay here again and recommend it to others.

First there was a mistake in the reservation, I booked a women's risotto, but the employee fixed the mistake The fact that the staff is friendly No electric elevator

We liked small terrace where wecould cime at night and drink all the tea we wanted before sleep. Breakfast was decent but enough for us Some small issues could be ignored but we had to add 20€ more for another room with extra bed even in our reservatios was mentioned there are 2 adults and 2 kids, we got at first room with king bed only??? Like we paid for the standard room??? It was not possible for all us to be in one bed (kids almost 5 and 11)

the staff is really nice and supportive, I will stay there again for sure

Everything was fine! What impressed us the most was the warm and genuine attitude — the host was incredibly responsive and kind. That means more than anything! ❤️❤️❤️

The owner was really friendly. Overall, it was a good experience.

The location was close to the metro and a few shops/pharmacys nearby. They did adjust the check in time for us which was very helpful. The morning breakfast was nice and offered a good selection of food. The staff were very friendly and kind (except for the hotel manager) This hotel is clearly a very low-budget hotel but I would highly recommend you to spend a bit more and avoid it because it is not worth the meagre savings. The hotel has 5 floors with no lifts, if you're not able to regularly go up and down floors for the duration of your visit avoid this hotel (elderly/physically disabled/pregnant). Also, the staff do not know any English at all so make sure you have a translator ready on your phones. The front desk was a small table and when checking the hotel manager was trying to take pictures of our passport and when I confronted him he was displeased! It was clearly a breach of privacy! (I don't mind taking details as all hotels do but taking pictures was excessive) The rooms were filthy and there was no daily room service as you would normally expect from a hotel so the floors were not swept and the bedding was not changed once. There was also no sunlight coming through despite being on the bottom floor as there was a building blocking any views. The walls were very thin and literally made out of styrofoam which meant you could hear everything and there was no sound dampening and made it very difficult to sleep at night since you can hear everything from the front desk to the road cleaner on the streets. There was also mold growing in the upstairs room which was disgusting and a massive issue to health for anyone sleeping there! There were a few issues that happened during our stay with the weak bathroom showerhead falling apart, the shower doors not closing causing water to leak out of the shower room, and the curtains falling down. When I mentioned this to the hotel manager he was mad at me as if it was our fault. This is not the kind of service you expect from a hotel. The last straw that broke the camels back was when we were left without power from 3 am to 9:30 am. We could not sleep, could not use the toilet, could not shower. It was genuinely the worst hotel experience.

the reception was good and helpful dhe breakfast not bed for the price is good all others, the room to small the bathroom has a smell . I make a reservation for 3 people with my family, and we sleep in one double bed. My neck still hurts me

Good hotel in perfect location close to many shops and restaurants. Close to transportation like metro & tramway. Normal turkish breakfast Four floors with no elevator

The location is unbeatable, excellent . I t doesn't have an elevator, it's a very simple hotel, but it's clean and the staff is friendly.

Very good

Good

Exceptional

Superb

The location was great it was central to everything. There are a lot of stairs to climb but the staff were great with helping carry bags up for me.