MainStay Suites Jacksonville near Camp Lejeune

Staff was as helpful as possible. Very friendly. I had sleeping accommodations for 3 people and only had sitting for one. When eating dinner in the room, the other two had to sit on the bed. If needing supplies during the evening, there was no housing keeping you had to get it yourself from the front desk, because only one person at the desk and not able to leave. Nothing special about this hotel that would make me want to do back.

Quiet place stay was pleasant

Pet friendly, that’s about the best thing I could say.

Rooms are ALWAYS CLEAN AND fully STOCKED. Property is old but maintenance greatly improved, even picking up after pets better. Nick, Sarah, and Dallas at the front desk are AMAZING! So helpful and kind. Cleaning lady and housekeepers are do an excellent job and are so friendly. I stay here at least 2-3 times per month.. and it’s very comfortable

The room was not very clean and had an awful smell

The first time we stayed was great. this time the room wasn’t good. it wasn’t as clean, the toilet handle was broken, the door handle was broken, the elevators were broken.

Th location was great. The room size met our needs as we were traveling with our dog. Staff was nice, especially Teresa. There was an internet problem in the area. Not necessarily the hotel's fault. The elevators were having issues. They got one fixed, and it broke again. They were having trouble getting technicians to keep appointments to come back to fix them. Still, our stay was ok.

It was dirty, Wi-Fi didn't work, elevator didn't' work and there were multiple complaints in room with bed bugs and cockroaches.

This property was in a good location for our needs. While our room was not ready at check in time, it was shortly after. The WiFi was not working during our stay. Large comfortable room with full kitchen and desk that would be helpful for those with extended stays.

Everything

Nothing

Although I was in a nonsmoking room, it smelled strongly of smoke. Also the shower had shampoo but no conditioner. But the bed was comfortable and the room seemed clean.

I would not recommend staying here at all, especially with the other hotels in the area that offer a lot more and we’re much cleaner

The hallways and room had a smell to it needed to buy Febreze

Location was good and it was clean Lots of rust on hardware, hole in tub, stove didn't work, no oven (said full kitchen), limited cookware, staff was marginal, elevator broken for part of stay, no ac in hallways or elevator.

Pay for what you get. Staff was very helpful and bed was clean were the only highlights of the stay. We arrived and had water all over the floor. Informed staff and they found out it was coming from laundry next door. If there is moisture coming from one side of the wall to the other consistently, (maintenence knew exactly where the water was coming from) there's a high chance of black mold in the wall. Room smelled like mildew and the air conditioner could not keep the room cool. There was a hole in the bathroom door like it had been punched. Light switch was backwards so down was on. Bathroom door was rotting out and loud to open. Door was probably rotting due to there being no way to vent the bathroom, there was a vent but no switch for it, so a shower turned the bathroom into a steam room. Shower had sand in it and was either scalding hot or cold. You had to fiddle with the dial for 10 minutes before getting in because it didn't work as it should. We had 3 bath towels for 4 people and the hotel wouldn't give us any extra due to "being at capacity". Overall the property needs a major update and we would not recommend this hotel. I will spend an extra $100 a night next time to avoid it.

It wasn't the best and it wasn't the worst.

Overall it was ok, but the staff was rude at the front desk when the room was rented for an additional night, I called the store and set it up for my girlfriend to come down and have the keys re keyed since we were staying in the same room then when she went down to do it the lady was very rude about doing it, after it had already been set up for this. Idk she did it but with an attitude

It was within a 15 minute drive to my family. It has a cute outdoor seating area and it was quiet.

Dallas at the front desk is ALWAYS AMAZING! The cleaning crew is top notch. I stay here about every two weeks and in the last month they are really working to improve the cleanliness and the appearance of the facility. Grounds and surrounding property needs some work especially with regards to trash and pet 💩