Royal Tulip Springhill Resort Jimbaran

ambience lovely, pool lovely setting. Area quiet and peaceful. Staff wonderful especially Ana and Anton.

Value for Money

Rooms were very spacious, clean and well maintained. Pool area was also clean and well kept, plenty of room and sunbeds. Staff very polite and helpfull. Really enjoyed our stay. Seafood restaurants in Jimbaran were well worth a visit. Hotels in the area tend to be a little bit isolated. Need to get a taxi to go outside of hotel grounds. Taxis were very reasonably priced and reliable. so not a major problem.

It was clean and most comfortable. The staff were so friendly and nice. My room was big and very spacious. I will definitely go back. Nothing

View from balcony was good. Massage also was good. Very Disappointing Stay – Poor Service and Worn-Out Facilities I rarely leave negative reviews, but this experience deserves one. The reception at Royal Tulip Jimbaran was absolutely terrible. The staff at the front desk were completely incapable of resolving even basic situations. Instead of helping, they made the stay more stressful and unpleasant. For example, when I urgently needed to pay for a massage, I was required to walk to reception in heavy rain instead of them offering any reasonable alternative solution. Simple requests were repeatedly ignored, and I had to repeat the same request up to 10 times before receiving any response. There was a constant lack of communication and zero initiative to assist guests. Room cleaning was also disappointing. The rooms are cleaned very superficially between days, and as one of the reception employees (wearing a green shirt, February 13) openly stated, full cleaning is only done after checkout. This is unacceptable for a hotel presenting itself as a higher-category property. The facilities are clearly outdated. The bathtubs are old and in some areas there is visible mold. Furniture is worn out, chipped and peeling. The overall condition of the room does not match what you would expect from a hotel of this claimed standard. The only positive aspect of the stay was the housekeeping staff on the 5th floor — they were polite and professional. Overall, in terms of service quality and maintenance, this feels like a 2-star hotel. I would not recommend staying here if you expect proper hospitality and responsive staff.

great location - quiet place, green. The staff in the lobby greeted me kindly and went to meet me halfway regarding payment. At breakfast I came at 9:30 the tables were always dirty, I had to stand with a plate of food and wait for the table to be cleared. There were no cups for tea. There were no teaspoons at all, we waited a long time for utensils to start eating. On the day of check-out they started politely rushing me at 11:40. I forgot my perfume, bath salt in the bathroom - as soon as I noticed I tried to contact the hotel directly. The manager told me that he would contact the hotel. I came in person to pick up my things - the staff apologized, but! no one returned the things. A drunk Denes came out to me and apologized, saying that your perfume is not there. I think the cleaner took it for himself.

Worth the stay as it is quiet

Swimming pool

We stayed three nights at Royal tulip Spring Hill Resort, and our experience was absolutely amazing. From the very beginning, the customer service was exceptional. The staff were incredibly friendly, kind, and always willing to help with anything we needed. You truly feel how much they care about their guests. One of the highlights of our stay was a lovely gesture from the chef, who offered us a complimentary chef’s specialty, which made our experience even more special and memorable. These thoughtful details really make a difference. During check-out, the service was just as excellent—everything was smooth, well organized, and handled with great warmth and professionalism until the very end. The resort has many beautiful spots and offers very interesting and enjoyable activities. Unfortunately, we didn’t have enough time to experience all of them, which only gives us another reason to come back. Overall, this place is absolutely worth it. Amazing atmosphere, beautiful surroundings, and an outstanding team. 1000/10 – highly recommended. Nothing

Breakfast was really good

Location

The pool can be more clean

price time machine, throw back by 20y, the worst breakfast ever

N/a

Bit secluded from the town but if you are looking for a quiet time then it's great.

“I really loved the pool and the greenery surrounding it.” “I didn’t like the location of the hotel, it was too far.”

Our stay was fantastic, thanks to Putri, the receptionist, who kindly upgraded our reservation to a family suite with two spacious rooms. She even granted us a late check-out, which was incredibly helpful. The hotel itself was well-maintained and offered a great selection for breakfast. We'll definitely be returning because of the exceptionally helpful staff! Just weak wifi during night.

Superb

Very good

Good