Baranof Downtown, BW Signature Collection

Avoid like the plague!!! This hotel has an ancient heating system and they/you are unable to turn down the thermal heating in rooms. The walls radiated with heat and during mid 60 Degree days the rooms were unbearable with the windows completely open during the night. It was the absolute worst hotel experience during my lifetime and I travel a lot. Everyone in the hotel also complained and management acted like nothing was wrong. A maintenance man confirmed they are unable to turn off the thermal heating because all the showers would have nothing but ice cold water. Seriously it was actually that bad!!!

Will not stay there again

Historic hotel with excellent, helpful staff. Only stayed 1 night post cruise but would stay again for short stay. Appreciated that staff allowed early check in without additional charge.

No air conditioning and ice machines were mostly out of order.

The hotel is not fancy, but among Juneau hotels it appears to be the best, Staff was good and informative. Baranoffs is located in the heart of the downtown area.

Evening Staff unavailable to answer our phone calls, email, or text. Requested morning wake-up call never came. Beautiful hotel, but unacceptable service.

Breakfast sucked I was early for check-in So I asked to store my bags They made me carry them to the bag room Finishes we're decaying everywhere bad for Best Western

The Baranof is undergoing remodeling. Some things, such as the towel rack in our bathroom which had been pulled out of the wall on one side, were less than perfect.

Very convenient but dated hotel with more of a motel feel. Hallways smell of febreeze, rooms poorly ventilated and with hot days will be very uncomfortable even with fans. Great location. Staff varied in helpfulness.

Seemingly under renovation……very old……scary elevators…….close to local interests…..not really a lot of options

the staff was not at all helpful in the breakfast area

Dirty, rundown, dark and dingy, inattentive staff. The worst hotel I have stayed in 30 years. Heat was running in the room. Had to open the window and run the AC (with a ducktaped vent to the window) to keep the temperature bearable. Staff at the front desk did not care. Door trim at the elevator had been ripped off. Absolutely dreadful. I can't belive you sell this hotel.

Room was pretty small and outdated

I loved that there’s rice in the buffet! The staff were all kind and approachable.

Great location and great staff.

I saw a bear from my window.

It was very easy access to downtown. Museums were close.

The Concierge of the hotel was the one who recommended this Classic Property. She was a pleasure to work with. We enjoyed the location and all it had to offer, it worked out perfectly for us before getting on Uncruise.

The staff was helpful at check in. The elevator was pretty sketchy, but the room was clean. There is no A/C but there is a fan in the closest

Shortly after arriving, told we couldn’t use the front door or elevator, once in the room realized the power was out. Paid for breakfast with our reservation, but the next morning was told it was not available. Ice machine didn’t work, when I asked the front desk was told I could find the info about ice machines in the elevator.