Galaxy Motel

Generally, the staff coz I tried giving the kitchen attendants headache but they did abide to my directives, which showed good discipline.... The receptionist was too calm and too welcoming, with good advise Just the bed was not firm enough It made some irritating sound And the TVs in most hotels and motels have more than 4 channels

DStv and free water for the start

The location is near CBD Poor hospitality not only in interaction but even incompetencies in housekeeping.

At this place they lack good and consistency in service, you know I booked a double occupancy and they provided only one pair of sandals, not only that the bedsheets which were supposed to be white were dirty to the extent you could see the brown patches of spots. Normally when you ask them about breakfast at check-in the receptionist tells you it's served at 7:30am which you accept, then when time for breakfast comes you call the kitchen staff about readiness of breakfast they talk back to you in a non-hospitable tone that give us one hour more then after that one hour again after calling they still tell you breakfast is not ready we might serve it at 9:30, but these people whom do they think is their guest? When you inform the receptionist about your disservice she also has no clue about anything and you wonder for sure who manages this place. Every time the staff are concerned about room service charge, imagine even after my breakfast was delayed the guy told now we are ready to serve you and answered can you bring it my because I was already exiting the hotel after along wait, with lack of remorsefulness the chef told you will have to pay room service charge but imagine it's them who had delayed our breakfast instead of showing some thoughtful hospitality they only cared about some little money for delivery. On my checkout imagine there were two two staff at the reception but non of them could even take a step to apologize to a guest who couldn't get his breakfast on time and has left the hotel hungry and angry for sure this was a turnoff. Customer service very poor. Turn around time poor. Cleanliness lacked.

Loosing

Noise

The night receptionist was too rude,

Good motel in bad location

Clean and neat Nothing

The food at breakfast could be better

I liked that the hotel was comfortable and the food was really great. Wi-Fi was slow, the staff were rude and unprofessional

The caring of the customer and the cleanliness of the rooms No lift

You get value for money

The manager is very professional and resolved a minor issue, but other than that, this has to be the best property for the price in town! Alex and Rachel are awesome! Clean rooms, nice restaurant, free breakfast, and the location is perfect. I recommend the Galaxy to anyone ExPats or travelers!

I liked the accommodation, it was spacious and clean I booked a stay through Booking.com for $93 USD. Upon arrival, the hotel charged me 358,050 UGX, using an exchange rate of 3,850 UGX per USD. The current market rate is 3,595 UGX per USD, meaning I should have paid approximately 335,000 UGX. After negotiation, the hotel reduced the rate to 3,750 UGX per USD, resulting in a payment of 349,000 UGX—still 14,000 UGX more than the correct amount.The hotel’s use of an inflated exchange rate is unfair and misleading. I urge you to ensure the hotel uses the standard market exchange rate for future transactions to prevent such discrepancies.

Special thanks to Rachel, very nice person and available for any help. Would definitely recommend.

I like the accommodations. The location is good and central to everything. Free Breakfast and Room Service. Nice Roof top restaurant. The front desk girl, who works the day shift, was very low energy, bad manners, and unprofessional. She acted like everything we asked in terms of service was a nuisance and always seemed very annoyed that she had to help us. My fiance and I never have issues with other staff who are friendly. This is not our first encounter with this same young lady. We have stayed here before. She has the kind of bad energy that ruins your entire stay. She's not good for business. The front desk is the most important area in a hotel because they are the gatekeeper who set the entire mood of a customers' stay. Im a US Merchant Marine, and I stay hotels all over the world. Her bad attitude ranks as the worst I've experienced. This will be our last stay at the Galaxy.

The rooms were spacious and had all the amenities required. Double rooms should have two beds, sharing beds was uncomfortable. Serving of breakfast was kind of slow, there's more room for improvement

All was good but the Fan wasn’t working well means it can’t make it up in the room .may be Air conditioners should be in

Good