Red Chilli Hideaway

Great, clean place with wonderful staff and very good food. I also made with them safari to Murchison Falls. It was a wonderful experience. We have seen many wild animals. Everything thanks ours driver Hassan.

Grounds and building was gorgeous. The entire place was very clean. There was a driver for airport pickups and trips into town. Wifi was very bad and only available in the restaurant. No access in the rooms. Light in the room was very weak and the fan barely turned. Staff in the restaurant were extremely slow and unresponsive.

Good

Nothing All 1. Reception, we had to stay outside the compound for 3 hrs before being let in, which posed a security threat to us 2. Poor customer relation by the staff, staff we rude 3. Beds not comfortable 4. No value for money 5. No cleanness especially the shared bathrooms and toilets

Quiet, safe and good for relaxation. Staff does not have many answers for their own offerings (ex tours/rooms etc). They are all very nice but lack solutions for situations like for instance the card machine not working. I'm aware of TIA but i think sometimes, like not knowing the details of a tour they offer, is a bit to much. Food also a bit expensive and wifi could be improved.

Good

Beautiful green landscaping, pool. Good food and nice staff. Even though I paid for a private room, they wanted to charge me for a towel. Not cool.

Good place to get away from it all after a long day in Kampala or a long trip. Nice pool, good choice of food and drinks, friendly staff, relatively comfortable accommodation. We were regulars at the old place and this new location is quite a bit further out - it takes quite a bit to get to places. Also, when we were there it was awash with large groups of white twenty-somethings getting very loud and very drunk, not sure if that’s now the typical customer but it did make things less relaxing and in tune with the rest of Uganda than we liked.

Very very very disappointed to see they've recharged all the transactions I made in with my credit card again 3 months later.

The grounds of the property are beautiful The Wi-Fi was great The common areas and bathroom were super clean No plug in the dorm room The sheets weren’t clean

the Wi-Fi was not working most of the time. the food was a little plain/boring - could have used more local options and a bit cheaper.

No private bathroom even for expensive single room. Internet was terrible and it was dirty.

The staff were friendly and the outdoor area with the pool is beautiful and relaxing. It is quite far out of Kampala and it feels quite empty as it is such a huge property. You have to walk outside to get to the shared bathroom and I saw quite a few mosquitoes while I was having a shower.

There is a full menu restaurant and bar on the second floor, which makes it convenient to travel in irregular times, have guests join you for meals etc. The price is great for a city hotel with so many amenities. I don't know how I missed the fact the the rooms are not ensuite. The communal washroom wasn't too bad in our case, because occupancy was very low.

The location and the pool.

Staff Shared bathrooms for 37 dollars, no WiFi , restaurant closes at 9, no smoking in MY room ? I think you should be clearer on online booking sites, I booked standard double thinking it was self contained ? even smaller establishments are self contained. or is it the only the camping, sharing bathrooms crowd you cater to?

Good

I've been to over 40 countries, this is the worst place I've ever stayed.

Exceptional

Food was tasty and fresh, the place is very spacious and the pool and views are nice our room was very simple and not very clean - Molly shower screen, very old noisy stained fridge, mosquito nets had holes. The place generally looks quite run down. Also some services offered are not available such as the shuttle service, and none of the social activities (movie nights, pizza by the pool) are actually being organised.