Sonesta Simply Suites Knoxville

Great

Sketchy feeling hotel, room was outdated and dirty on arrival.

Very unclean. Queen beds are really full sized beds. Felt very unsafe. Would not recommend.

Didn’t look as advertised. And no cold water also no change of sheets or towels

Rooms were full of mold hallways are filthy. Staff was friendly, but not helpful. Moved to three separate rooms and ended up leaving forfeiting the money and got a different hotel

Front office Staff are very rude. Told me to "listen here Woman". We as a company have had numerous issues with the check-in procedures, their needs changed weekly depending on who was at the front desk. I have heard my workers staying there refer to it as a crack motel. We have finally decided to moved our employees onto another hotel for the next couple of months stay. Would not recommend at all.

G

Having the kitchenette was helpful. Nice location but I felt unsafe the whole time I was there. People hanging around that I don’t think was staying there. Friends of the staff maybe. Bed was comfortable and room was somewhat clean. But it smelled musty. Hallway and stairwell carpet was badly stained. Stairway was trashy and the carpet by the stairwell was extremely wet. I guess it would be okay for just a place to sleep for one night but don’t expect anything beyond that. I wouldn’t stay there again.

Bed was comfortable and the room was clean Checking in took too long for booking online. Room felt humid and sticky the entire stay. The complementary soaps/bodywash was empty or mixed with water.

Checking in took too long for booking online. Room felt humid and sticky the entire stay. The complementary soaps/bodywash was empty or mixed with water.

To dirty and poor maintenance

Dirty! Poor installations

The shower pressure was awesome and the water temperature adjustable from very hot. Great to relax after 8 hrs on the road. Room had plenty of space and was suitable for a much longer stay

Great staff. Clean rooms. Easy access.

Rarely anyone at the front desk. Laundry was very convenient. Room was clean.

Property was in the middle of renovations, once renovations are completed, it will be a very good hotel to stay.

The clerk seemed coy about the refund and couldn't explain the policy and it's reason for the extra charge. Dissatisfied and I want my full refund. I never checked in..

Absolutely nothing. The reservation said Absolutely nothing about a 200.00 deposit for one night in addition to the rate for the room. This totally misleading. I demand a refund. The clerk seemed coy about the refund and couldn't explain the policy and it's reason for the extra charge. Dissatisfied and I want my full refund. I never checked in..

Everything was dirty and smelled like smoke. There were no light bulbs in the lamps. The recliner wouldn’t close.

Immediately asked for a refund and checked out Was genuinely so pissed off after a full day of driving I had to find another hotel Rust dirt used towels filthy everywhere absolutely disgustinh