Staybridge Suites Las Cruces by IHG

Everything was good, will stay here again. Had a good nights rest

The room was very clean, unfortunately the outdoor pool was out of order in this hot weather.

I will give everything that was great first because there is a lot. The beds were very comfortable and the sheets were super soft and clean. The staff was friendly and helpful. The breakfasts were awesome, my granson really loved the fresh fruit, granola, and yogurt. I enjoyed the coffee and a great selection of flavored creamer. The soda machine was a nice surprise. The pool was the best part until it was closed for a maintenance issue. So we were unable to access the pool the last 3 days of our stay. Im glad the A/C worked good, it was 103° when we visited. We really missed the pool. The suite was spacious and the kitchen was well stocked. The downside was the carpet was filthy and stained where it looked like dogs had peed on the corner of the beds, leaving dark stains on the carpet. The couch stunk like wet dog. The tub and tile floor were dirty. I bought bathroom cleaner and air sanitizer to do some cleaning up and tried to cover the smell on the couch as best I could. Other than the standard of cleanliness I liked this place.

This has to be the worst place to stay in Las Cruces, the only reason we went was to use the pool and it was closed. The staff all had an attitude of it wasn't there fault and no management on site from Thursday to Sunday. They offer a business center that had no ink and when staff was asked to replace they said the ink was locked in managers office. We never got 1 day of room service and had to call for towels, toilet paper and trash bags daily. The cost of this run down hotel is not worth it. This place needs to train staff on customer service and fix or remove services they no longer have. It was a very disappointing stay.

Exceptional

The pool was very dirty and the toilet

I had a great stay at this hotel. The breakfast was delicious. The room was very clean and well-maintained, which made the stay even more comfortable. The bed was especially soft and cozy, I slept really well each night. Overall, a wonderful experience and I would definitely stay here again.

Elevators we're not working. Had to use stairs the whole entire time.

Great breakfast and great location for White Sand National Park.

We enjoyed hanging out at the patio and by the pool. Rooms room nice and clean.

Room had a smell to it! Bought some frebrez helped big time.

Room was huge! Pool was warm! Room had a smell to it! Bought some frebrez helped big time.

Waited for room because it wasn’t ready by 1700

Great location and very quiet and relaxing. Clean beds and rooms. Breakfast was very delicious and always on time

Former pillows on beds please. Thank you

Swimming pool & breakfast Outskirt & very noisy from road

This is a great place to stay

Didnt use amenities. Hotel was convenient. Desk staff were missing a lot of the time because they are trying to cover down on multiple positions.

Superb

Exceptional