Fairfield by Marriott Inn & Suites Houston League City

We had a double queen room. Both beds were hard as rocks, asked for extra towels and was given issues with asking. 2 adult's and 2 teenage girls. The remote stopped working and the TV wouldn't turn off. Staff was not helpful at all.

Great stay, better than expected.

Close to UTMB.

Very good

Great

Superb

Exceptional

We enjoyed our stay at the Fairfield. The staff was great and very helpful , went out of the way to get things done. Breakfast was good; it was nice to have different items than you usually get at a hotel breakfast. Hotel was nicly maintained.

It is new and well-maintained. Clean, quiet, with good water pressure. Most of the staff are very friendly and welcoming and ready to help. We received a few very helpful tips about the neighborhood, and our questions and concerns about the room were addressed right away. It was apparently a real challenge for some of the younger staff members to put their phones down long enough to greet the customers.

Nice and clean property. Friendly staff.

Exceptional

The hotel was clean, staff were friendly and breakfast was good. Also a great location by a couple good restaurants.

Fantastic experience in a great location!

It was a great experience

Beautiful property. Friendly staff. Clean and comfortable. Very nice continental breakfast and full service bar on site. Outdoor pool was well maintained. Got a good nights sleep in the nice and cool room with comfortable bed, sheets and pillows. Only complaint was that the shower water pressure wasn’t great and the shower head was super high. Would be nice to have adjustable height on the shower head.

Comfortable stay with friendly staff and decent breakfast.

Very clean, wonderful staff!

When my elderly parents arrived after a long drive - they were met with the most unprofessional staff. They would not allow my parents to check in because I had made the reservation for them. My dad put me on the phone and within 30 seconds the agent said she would not speak to me because I had raised my voice. I had company at my home and had to leave to go check them in. I was met with complete hostility. When I arrived to check my 85 year old parents in - my husband stated the fact that this was unacceptable. We were told by Vanessa that she DID NOT have to check us in. At that point, we felt that any attempt to explain the situation or express our concerns would result in my family being denied accommodations altogether. We were not allowed to speak. Only then did she mention that there was another method available that would have allowed my parents to check in without me having to come to the hotel. Due to her attitude my family which also included a sister and niece were very shaken. In addition, we repeatedly asked for her name and spell it . She refused but I had to spell my complete name, my parents name and sisters name. And of course show my ID! The pure rudeness was unbelievable. I would like to mention that all parties had stayed here before with no problems. Also, the A/C did not work well in my sisters room but she did not want to report it because of the way we were treated. Vanessa should be no where in customer service! FACT!

Terrell at the front desk demonstrated exceptional politeness, helpfulness, and professionalism. Great care was taken to provide a comfortable and pleasant stay. Highly appreciated.

It was very easy to get to Needed more parking in the front