Baymont Inn & Suites by Wyndham Lincoln NE

Room was clean but the hotel itself needs some updating. Pillows were terrible

The hotel was run down and had an awful smell no matter where in the hotel you went. The rooms were semi-clean. I did not want to use the shower. It was stained and didn't look clean. The carpet in the room and in the elevator was not clean. The vending machines stole my money. The staff working the evening of my stay were kind and accommodating to the best of their ability, but the hotel was not some place I would book again.

Poor

Pleasant

Room was clean and the staff at front desk was very friendly

This was a safe and convenient hotel. The staff were friendly and helpful. The bedding and towels were crisp and clean. The bathroom and sinks were new and clean. It is an older building with old carpet at some musty smells. Their helpful service was welcoming.

Staff

Was quick and easy check in and clean facility

Front desk staff were helpful, but room wasn’t clean, didn’t have bedsheets or pillows, and had a strong odor

Friendly staff, clean place. For the price it’s a good place to stay in, front office personnel are nice and helpful.

I didn't appreciate the pet deposit was supposed to be $25 and I find out it's $25 per day also $100 room deposit that I was not notified about until I checked in which overdrew my checking account and staff didn't really seem too concerned about that and it's been over a week and I still have not received my deposit back yet to my account. Steer clear of this place at all cost.

Very nice hotel, and in a good location for our purposes. The staff was excellent. I forgot to ask about cups to go with the ice bucket, though.

Bad

Front Desk staff needs to be trained on customer service etiquette. I had to wait 20 minutes for the guy attending the front desk to "catch up" with his work so I could get the keys for the hotel rooms. This after just finishing driving 9 hours from Wisconsin. Additionally, when I asked if they had adjoining rooms, the hotel clerk notified me that I only rented one room (in a rude tone of voice), which it was not true, so I had to show him the reservation confirmation. No wonder there is a sign that states "not to be rude to the hotel staff or your reservation can be cancelled." With the customer service I received, I can see some people lose it. The location where the hotel is located at is horrible. There is a huge pothole right in front of it. You get what you pay for, I guess. However, I think I would have had a better experience staying at a Super 8 and, for $50 more per night, I could have stayed at a nicer hotel (since I rented two rooms).

The breakfast lacked foods that other motels usually furnish. The construction crew staying there had left mud up and down main hall that should have been cleaned up.

They Told Me to Leave at Check-In, and Faked “My” Cancellation With My Booking Info

They Told Me to Leave...

Hotel is outdated, showerhead is old and plugged, poor breakfast, ac was not running when we 1st walked in the room and it was 100 outside, checked out 2 days early but couldn't get a refund.

Great place and staff.

Good