Hyatt Regency Lisle near Naperville

The staff was very friendly and we prepaid for our breakfast, which was very nice every morning. The hotel is just very ran down.

Worst hotel EVER..there for 3 days with one working elevator...a woman there says they never work...the man at the desk lied and said they were working on them. There was a conference and weddings there...1 elevator. They gave us the wrong room, the room they moved us to had dirty sheets. The walls are paper thin...you could hear people snoring and entire conversations ...literally entire conversations. Beds are tiny....like Gulliver's Travels tiny...I felt like a giant...my feet hung off thr bed...the best part was when we left...not worth the money we paid...Hyatt Regency? Call your people.in Minneapolis...they will show you how it's done.

I liked the service as you walk in to a nice food smelling elevated stay. Our room had a beautiful view but the room was very out dated including the furniture the toilet was small and there was a lot of stain on the carpet that were horrible. I don’t think it was with my stay for the price. If I could get a refund I would be satisfied .

Very clean, helpful staff

Maintained. Beds are really good and the rooms are laid out well and always very clean. One of the best values around.

Pool was also poorly taken care of the water was freezing. Overly cold even for an adult. My four kids were very unhappy because all weekend that’s what they were looking forward to doing.

It was an overall good experience

Superb

Superb

Price and layout of the room. There was a large amount of people at the hotel for a wedding and out of three elevators only one worked so it took a very long time to get the elevator.

They

All seemed ok, did notice they don’t vacuum the hallways. If you choose to have carpet, vacuum. My room was not cleaned, called the front desk when I returned in the evening, no explanation given on why room was not cleaned up. I asked for towels, was told they’ll be right up. 20 minutes later nothing. I called the front desk back and was told not sure when the person would deliver the towels, that he had 9 other rooms he had to get to. Hmmm, 9 rooms requesting towels, something is not right.

I stayed at this hotel once before by myself and it was great. However, I decided to come again with my family, and I was greatly disappointed and embarrassed after I bragged about how great of a hotel it was just to come again this time and the staff were very disappointing.

This was such a great hotel. The staff was great, the room was very clean. We would definitely stay there again

It’s only one elevator working Customers allowing their dogs to urine/poop and don’t pick it up in front of the building Fridge in the room doesn’t get cold/stay cold

Although it says service dogs are welcome, but the service dogs owners allow the dogs to urine and poop right in front and don’t pick up the poop. It’s only one elevator working, like people come out of town to stay at this place. Like what’s going on here the Hyatt

No

Breakfast was great. Lobby was beautiful. Staff was friendly. Room was large and everything we needed. Only 1/3 elevator was working therefore once you were able to get on it stopped at almost every floor and people packed in due to long waits.

Exceptional

Breakfast was good. room was was great. One issue the bathtub was not clean,