DoubleTree by Hilton Lisle Naperville

Bien

It was very nice, it will be even better once remodeling is complete

OMG, the 1980s called and wants their furniture back. This place had an ARMOIRE with POCKET DOORS!! The sofa was also about a hundred years old. Pretty clear they haven’t spent a cent on guest room furniture since the Reagan administration. Props to the bed tho, it was sort of comfortable

When traveling out of town for a few days we like to bring snacks and drinks. The rooms do not have microwaves or refrigerators in them. There is a microwave you can use but there's only 1 downstairs in the lobby area. We wasted food due to no refrigerator for leftovers. The bed was comfortable the pillows were very big but soft. Breakfast is not worth the price as its comparable to other hotel breakfasts for free nothing special there. Staff was friendly, except for checking in when they kept questioning my service dog. Mind you she was very well behaved did not bark, people coming and going and she sat right next to me. She also had her vest on. They kept saying they do not accept pets due to the construction and that it was for my protection. Told them online said they were service animal friendly and that I even called and talked to someone about her and made notes on my reservation.

I was surprised that I had to pay for a breakfast when lesser Hilton Hotels provide one free.

The hotel is in poor condition and should be closed during renovations!

Old, damp, plumbing issues, unreliable staff

The room was clean and the bed comfortable. The AC was a bit loud, as for the common areas, they are renovating.

The hotel is in the middle of renovations, and some rooms are in poor condition. We had two televisions but neither worked. Lighting was also deficient. I assume these problems will eventually be resolved, but until then I would not go back.

I know the hotel is being renovated, but that is no excuse for most of these failings. I have never been so disappointed by a Hilton property before.

The place was in the middle of a renovation. Luckily my room was updated. The problem I ran into though was I was told I would be getting a 2 queen room and I got a 2 doubles room instead. I even showed the manager and she agreed. Not sure if they had the wrong size mattresses delivered or what but a double felt so tiny when trying to share with someone. Otherwise though the hotel was decent, pool was nice, restaurant was decent.

Stay was great, but I didn’t get the breakfast buffet.

Jackhammering the room above me all day 8am to 6 pm

It’s just a very nice property

Great location, quiet room, friendly staff.. and the beds are soooo comfortable. It will definitely be a hotel that I stay at in the future.

staff was very friendly and went out of their way. rooms were dated and not extremely clean. the whole hotel was dated and a bit run down. however they are under construction so hopefully that is being addressed.

Check in was a breeze and the hotel was well maintained for it's age. The property was recently remodeled. Would definitely stay again if in the area

Thank you!

Construction and shower is not great

Natalie was the best! Excellent hospitality with warm cookies. The pool and hot tub were clean and well maintained. Family friendly with a good breakfast.