Best Western Naperville Inn

The room had a wet mildew smell and a live roach was observed in bathroom

Exceptional

We stayed for about a week. The staff was friendly. The breakfast was like any other hotel breakfast. I don't like that they clean your room every other day. I really like my room to be cleaned daily. When we were leaving we took off our sheets and noticed off yellow stains where they had sucked them under the bed. Obviously, we didn't know about it until we were leaving. The area has some good places to eat and nice places to shop

The staff was VERY kind! The room was very clean. You can tell whoever cleaned it, they cleaned with intentionality! The only minor con was the air conditioning unit in the room. It was quite loud. After a while, I was able to tune it out.

Had such a great stay! The room was beautiful, clean, and very comfortable. The jacuzzi tub was definitely a highlight and made the room feel extra relaxing. Everything was just as expected, and the whole experience was peaceful and enjoyable. I’d definitely stay here again! ✨

NA

Room was really clean, breakfast was good.

Location and price. Rooms were clean and beds comfortable. Rooms are very dated and in need of a spruce up.

Exceptional

Breakfast

We were greeted promptly by friendly staff at arrival. Free parking right outside of the hotel. Room had a fridge and microwave. We had good water pressure in the shower but the shower head was a little low. Not a large breakfast, but they had the basics that got my day going. Restaurants and other stores close by. The hotel worked perfectly for our one night stay.

The room was unclean. Hair was seen in the shower and the room smelled of cigarette smoke. Upon arrival to the room, garbage against the room door was our welcome gift. Trash was overflowing from the receptacles within the breakfast room. I do not recommend. Pictures of rooms on Expedia do not match the actual rooms.

The AC was not working the whole night in the room. It was the worst stay ever.

The staff were friendly, nice breakfast, and the location was nice. It had everything we needed for the three night stay. The bed was comfortable as well. Our room had a slight smell and the elevator was a little scary to ride in with a lot of people.

Very good

Thank you.

Exceptional

Very good

Superb

First of all, the Customer Service was terrible. I check-in