Quality Inn - Torrance Lomita

Front desk staff had the best hospitality! Toilets wouldn’t flush & continued to stop up.

Got cussed out over bringing food to room from the free breakfast they offer. I have been to many hotels that offer free breakfast and its never been a problem to take it to the room especially when there is no room to sit. Other then that it was not the worst place

The room was clean but it had a little odor. There were a few tiny ants in the bathroom. Breakfast was good especially the waffles.

front desk-staff is very corteous and kind needs new towels and bigger size body towels, add hand towels, bed too soft and hard to move

Everything

Always found parking

Bad

Best quality bedding I’ve slept in. Actually looking where to buy a set. That’s how good quality it is.

Exceptional

Breakfast cant be eaten in your room u must eat in office ridiculous

Room clean most staff were helpful except for one guy but was nothing too serious the one thing I will say I absolutely didn't like about the stay was the breakfast situation.....so u have to stay in there to eat the breakfast....I'm sorry but I stayed for a little more than 1wk and I feel like u should b given the option I have bad social anxiety so I dont want to b around ppl like that in general let alone eat with strangers and ppl watching me also couldnt get wifi to work…..

The hotel was exactly what we expected for the price and location and really have no complaints about it. Here's where it gets good. They took a $100 deposit and said they were refunding it on checkout day. A week later and I never got my Visa credit from them. I called the hotel and they said it was refunded and I have to take it up with my bank. Visa has no record of it and said to talk to the hotel. Another call to Quality got me a promise that the manager would call me back. After no callback, I again called them only to be given a run around about it being issued but "let me look into it". Again, nothing. AND, I was told that the manager was not in. I called Visa to complain and while on hold, guess who calls me? The manager!! Bottom line....Visa issued me a refund and filed a dispute with them and are not paying them the initial $100. HORRIBLE customer service!!!

Privacy Need to upgrade ,Old decor and draperies, drawers didn't stay close an spider and ants...

Breakfast and staff always AMAZING I wish I could’ve stayed longer

We stayed here for one night. The room was a standard room for this level of motel. We got put into a room next to the reception area, so it was very noisy during the night with people checking-in late and/or talking with the overnight receptionist. So, we didn't get a good night's sleep. Maybe being in another part of the hotel would be different. There is a free breakfast in the morning that has enough to get the day started. If you choose to stay here, be sure to get a room away from reception.

Nothing This property will constantly tey to charge your card before you check in and after you check out. This whole property is just a money grab with zero updates to the property.

There was zero shampoo and conditioner in the shower but the containers were there so they are not being refilled. The ceiling on the third floor had leak cracks and water damaged not fixed or recent. The breakfast at 8:30 had no eggs or whatever else was supposed to be served. And 1 person running the breakfast and front desk. The beds were super soft and sheets soft. That was a 5 star. Since we were only there to sleep I gave 4 stars however the rest was disappointing.

Uncomfortable encounter

Felt comfortable Uncomfortable encounter

Very good