Ruby Stella Hotel London by IHG
About Ruby Stella Hotel London by IHG
Prime City Center Location Ruby Stella Hotel London by IHG is located in London city center, offering easy access to key attractions. St Paul's Cathedral is a 19-minute walk away, while the British Museum lies 0.8 mi from the property. Exceptional Facilities Guests can enjoy a sun terrace, bar, and free WiFi. Additional amenities include a elevator, 24-hour front desk, coffee shop, outdoor seating area, and express check-in and check-out services. Comfortable Accommodations Rooms feature air-conditioning, private bathrooms with walk-in showers, hairdryers, free toiletries, work desks, and soundproofing. Hypoallergenic options are available. Dining Experience A continental buffet breakfast with vegetarian and vegan options includes juice, fresh pastries, cheese, and fruits. The bar offers a variety of beverages in a relaxed setting. Nearby Attractions London City Airport is 8.1 mi away, while King's Cross Station is a 19-minute walk. Other nearby sites include the Royal Opera House (1.1 mi) and Somerset House (1.2 mi).
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Express check-in / check-out
- Luggage storage
- Full kitchen / kitchenette
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Exceptional
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Superb
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The staff was great and the location was perfect
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The good Location The breakfast was good The common space and outdoor patio was lovely and had a lot of seats for working. Most of the music they played was good (although the music was too loud for people doing work) The bad Overall, I found the style of service and amenities lacking for what’s labeled a 4-star hotel and would make it unlikely for me to stay there again. It’s a DIY hotel that seems to miss a few marks when it comes to the customer experience. 1. The temp control was not working in our room- you couldn’t set the temperature. No matter what temp we set it to, it never reached that temperature. 2. There’s no phone in the room or any way to contact anyone from the hotel without going down to the lobby. To ask the staff about temperature in the night, you’d have to go downstairs. 3. The room is incredibly small- which is fine, but not really meant for two people and it could use some help design wise to make it more efficient. There is no way for two medium sized luggage to fit comfortably. No hooks to hang things. Barely any counter room for toiletries. The wardrobe is not well designed. And I know you can book the larger, more expensive room, but people should know the medium room is not meant for two people who have anything larger than a carryon 4. There were unnecessary frills that were just silly for a room that small. You don’t need a guitar amp in every room- I am pretty sure most people don’t use it and it just takes up precious space. I know that’s part of the vibe but it doesn’t make sense. There are knobs on the mirror that are purely decorative - why don’t you use that space for a hook or two. 5. The only staff they seem to have is at the bar. A lot of the staff seem to hate working there and it comes across in the experience with the customer. Some were downright unfriendly. Some were great so it’s not across the board.
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Location Cramped and very small rooms
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Quiet and comfy room Great breakfast options Nice bar
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Exceptional
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Great welcome and check in Fab location The bedroom is well equipped and really really comfy Compared to other London hotels, it is fantastic value for money Lovely breakfast with loads of choice and again, great value for money; the food was really fresh
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The hotel was stylish friendly clean and close to the places we were going I would recommend this hotel to anyone There was only one thing I didn't like and that was the fire alarm was set off in the early hours of the morning. However, this was not the hotel's fault so I found that the staff looked after us well.
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Very clean and good location Shower access from WC
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This Hotel met all our expectations and was easy to find and a pleasure to stay at with all Staff friendly and could not do enough for us. We loved the room so clean and perfect for everything you needed so lovely setting in the bar garden and restaurant a true gem we found N/a
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Very good
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Superb
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Very good
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Exceptional
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Ruby Stella is a great hotel for visiting Central London and Wembley. The hotel is spacious and clean, with a great bar. The rooms are comfortable and very clean! Special shout out to Sergio and Mo for great cocktails and food. Nothing
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The climate control for the room was not controllable. The room temperature fluctuated and never reached the setting that I entered. The entire system turned off several times in the night. When I checked out, I mentioned this and two other guests in line offered that they experienced the same problem. The room was too hot to sleep. There was no phone in the room and no way to reach the staff without getting dressed and taking the elevator to the ground floor. The staff don't really appear to work for the hotel and are more like bartenders who help with self check-in.
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Quirky, clean, lovely staff, excellent room with comfortable bed and pillows, lovely shower products and decoration. Room ventilation sounded loud during the night.
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Beautifully decorated, brilliant customer service, rooms are small but everything has been considered
