Sapphire Hotel

The accommodation was very clean and facilities was good. The bed size was big and comfortable. Maybe a road near by, but slept fine during the night. So not an issue for me.

Ive stayed here a few times and the staff are so friendly and helpful

Good

Room was spacious and well equipped with drink making facilities and a fridge. The booking in process was simple and speedy. The location is excellent, great for tube, buses and with plenty of shops, pubs and restaurants nearby. No lift and the decor was a little tired but this in no way detracts from the great value for money this hotel garners.

The staff were really good at this hotel. Really helpful and polite. The stay met my expectations for travelling for work. There isn't anything I did not like.

Superb

Superb

Very friendly staff, room and location was perfect and great value for money Nothing

Good

Exceptional

Excellent location to visit Westfield shopping centre. Staff very helpful and happy. Would definitely book here again

Very welcoming and the room was clean Nothing

For a "no thrills" cheap, weekend away, I found the hotel perfectly adequate. A few doors away from a good pub, short walks to tube stations, shops and cafes. The rooms were clean and comfortable. The staff were helpful and friendly. Walls were a bit thin. I could hear the footsteps of the occupant of the room above me coming through the ceiling. No lift. Lugging a full suitcase up narrow stairs was a bit annoying.

Exceptional

Good

Very good

Good

Booked a room last minute after my flight was delayed. The first room the staff gave me was in the hotel next door and had MOULD on the carpet and curtains. I don't know if they didn't know about it or were hoping I would put up with it, but either way, that is unacceptable. I could have gotten sick. Thankfully, when I told them about it, they did move me to a clean room in another hotel they own.

The hotel was at the address online. That was the only part of the experience that matched the online advertisement. When arriving at this hotel I was immediately concerned by the layout of the room as there was a shared kitchenette with another bedroom which was not advertised online. My bedroom door was inside this room. The door itself had significant damage. While the door did lock, it did not feel secure in the matter in which this type of hotel door lock typically does. This is absolutely unacceptable, particularly as a young woman travelling alone. This makes for an incredibly unsafe situation as it would be very easy for someone to wait directly outside the door for extended periods. The room was filthy. Crumbs in the bed, a large orange spec that looked like a ball of earwax included, the floor was covered in crumbs and dirt (clearly it had not been vacuumed) and told in the bathroom. A plug socket on the wall was partially hanging off of the wall. It was labelled “do not use” but the sockets were uncovered and a severe hazard. This also meant the room only had one usable socket. The internet did not work. QR codes for this internet were on signs around the building which lead nowhere when scanned. To reach the fourth floor which my room was located on, I went through a number of locked doors which I scanned by room key to get through, each located at the bottom of each flight of stairs. At 10pm I felt incredibly unsafe as I repeatedly heard noises of men directly outside my bedroom door. Just after 10pm I left the hotel for alternative accommodation as I was terrified for my safety. As I exited my room I found every single door open, including the front door to the house. This listing specifically states “tea and coffee facilities”, no kitchenette. It also states “flat screen tv and dvd player”. There was no dvd player and the tv was barely functional and the remote did not work. The chair in the room was also broken, at a slanted angle and couldn’t be sat on. Horrific experience I do not recommend.