Holiday Inn Express Louisville Airport Expo Center by IHG

The staff was extremely nice and helpful starting the min we checked in

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It is absolutely misleading seeing the 8.6 rating for this property! Location is 100 % unsafe! I’m 6’6” 250 lbs and I felt uneasy walking the parking lot at 10:30pm. There was a homeless guy half naked sitting in front of the entrance yelling obscenities as we walked in. Inside looked and smelled as decommissioned mental institution against better judgment checked in and went to the room. In the room it got even worse smell was horrible the beds were made but it looked like someone sat on them bathroom was grimy and smelled even worse than the room it was dark it was noisy (room 319 directly overlooks the interstate). I checked out 10 mins later cause for same price you can ….

Great hotel

Room was very clean. Very quiet throughout the night. Front desk staff was very friendly.

The bathtub didnt drain the shower water so you had to stand in dirty water while showering. Then, called and was told there was an airport shuttle that ran 7a-7p. So we get up to go to the airport and was told the ONLY shuttle the hotel had was in the shop. Had to pay for an Uber. Was told they would refund the amount for the Uber. But because I didnt tell them the shower didnt drain pretty much eas told oh well. I was traveling with 2 young kinda. Flight was canceled at 11pm and the last thing we wanted to do was tell someone about the shower bot working.

The property was clean but room #106 need at lot fixed on the bathroom.

The stay was perfect! I would highly recommend. The people were nice and the breakfast was good.

The ceiling in our room was stained, cracked and had water damage. It needed to be repaired and painted.

Recommend

Todo fue bueno

Room was clean but pool was closed and manager did not even try to make a good-will gesture to compensate

Very nice and clean

Once inside, it’s very dimly lit. I figured the lights were turned down because they didn’t want people sitting in the tables and chairs except for during breakfast, but that wasn’t the case. It was just as dim when we went to breakfast the next day, not very inviting. Also, I booked the hotel specifically it said there was an airport shuttle. Well, it does not run for early morning flights so I had to get an Uber. Also, it is by request only just beware. All that said, the breakfast was good and the staff was nice and very helpful

Everything was great. Clean and nice

Great place to stay. Little out of way but still very close to whatever you might need

Very clean, helpful, and quiet. Breakfast was good too!

Clean room; helpful and friendly staff; excellent breakfast and seating to enjoy it.

Lost my reservation for an accessible room. I need a refund since this was a prepaid room

Great