Hilton Garden Inn Lynchburg

The friendliest people we encountered wherever we went in Lynchburg Couldn’t stay longer

Good place to stay. Hotel is a little dated but very clean and in a nice area

Great location. Clean and convenient for Liberty families.

The pool needed some work. Paint chipping on the floor and several pieces of it floating in the pool. There were no towels and no toilet paper.

Very nice and helpful staff and very clean.

The hotel had a "come on" saying that I had to subscribe to Hilton Honors marketing program before I could access the wifi so my iPad was useless. The staff contradicted this, but it still wouldn't work

Great place

The staff was very kind & helpful ! I had a sleep over for my 9 year old and they were very polite and helped with making sure everyone was very comfortable! The suite was very spacious and clean it made the set up and clean up very easy ! Would absolutely stay again .

Bar was key - location was good, close to Liberty University but not really great restaurants near by. Slow to check in, no real sense of urgency (we were there for graduation).

Friendly staff, clean and comfortable!

Great experience

One of the main reasons we got our room was we wanted to be able to use the pool and jet tub for aches and pains. My husband has a work injury and myself and suffering from frozen shoulder so we wanted to be able to use the pool and be able to use jet tub after checking in which was also an issue because of going through hotels.com. we go downstairs in the pool is closed so that was disappointing. Our room was nice and very clean for some reason we couldn’t get the water to run cold and hot at the same time we don’t know why but in the jet tub, but we got it to run cold after the Jets were on. It was strange. The staff are not at the check-in desk when we got there it took a few minutes and they had to go find them, but everyone was friendly. I can say that everyone was friendly and I would still suggest them clean, friendly people, we enjoyed it even out on the patio having a drink from the bar.

The staff were all friendly and happy to help. The breakfast staff was especially cheerful.

I stayed there June 5th and 6th while my son attended a football camp at Liberty. My problem was not with the hotel facilities, but with the staff and their response to my complaint about a broken refrigerator in my room. I told the front desk clerk the morning of the 6th and she said she would have someone look into it. I also told another employee when we were together on the elevator. She said she would have someone look into it. No one did! I ended up buying a cooler to store my son's drinks and food. I noticed in the elevator there was a sign that stated your satisfaction (or something to that effect) was Guaranteed. That was not the case. How hard would it have been to replace the refrigerator or move me to a different room? The hotel was not busy.

Passable

Exceptional

We liked the convenience of the location for the activities we were involved in with family . The room was clean and the shower was easy to use for older people. The restaurant was convenient later at night and the food was delicious. There was nothing!

The fridge was so loud!

The staff was not prepared for college graduation guests. Short staffed obviously.

Disappointing