MGM MACAU
About MGM MACAU
Experience an abundance of unparalleled facilities and features at MGM MACAU. Maintain seamless communication using the complimentary Wi-Fi at hotel. Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services.Discovering Macau becomes even more accessible through the taxi and shuttle amenities provided at the hotel.For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, luggage storage and safety deposit boxes. Obtaining passes for the town's top entertainments becomes effortless with hotel's tours. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes.Craving relaxation? Make the most of your stay at the MGM MACAU with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal. For visitors wishing to smoke, designated smoking zones can be found.At MGM MACAU, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. A few accommodations within MGM MACAU offer unique design elements such as a separate living room.Certain rooms boast in-room amusement features such as television, in-room video streaming and cable TV, offering guests an enjoyable stay.In select rooms within the hotel, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is available to cater to your requirements when desired.It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel.At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Create unforgettable moments with your fellow voyagers just steps away, at hotel's bar and casino, for a delightful evening together. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, hot tub, salon, steam room, spa and sauna on your final days.Be sure to drop by the pool at hotel at least once during your stay. At MGM MACAU, utmost care is taken to ensure guests' comfort. Relish your preferred beverage in your swimwear by the hotel's poolside bar. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
Reviews
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High standard in the middle of Macau! Pool, casino, shops (high end), spa, amazing views Wish we’d booked MGM COATAI as more things like coffee shop etc but still great!
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Superb
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My partner and I were woken up at 5am by the lack of air con, and couldn't go back to sleep. When we left the hotel room at 8:30am, I called front desk, and left a clear message to have the air con fixed. I returned to the hotel at close to 11pm, and walked into a very warm room, though the thermostat reading was 18.5 degrees C. So I called the hotel front desk manager, who arrived with housekeeping staff, who brought along a handheld thermostat at my request. It showed a room temperature of 26.5 degrees Celsius. The staff ended up having a heated argument with us, claiming that they did what was required. No apologies whatsoever. After 30 minutes, we were offered either an upgrade, or have an engineer over to fix the air con. It was 11:30pm, and we had a long day. We were utterly disappointed with the service, and the defensive attitude of the staff. We were not prepared to pack up and move to another room at close to midnight, when we would be checking out the next morning. In the end, we checked out and left at midnight. The manager unshamefully reminded us that since we booked through Booking.com, there would be no refund. I requested an email as a record of the incident. Until now, we have not heard back at all.
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Superb
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Exceptional
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Exceptional
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Great location, staff are helpful and polite, pleasant stay. can't think of any
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big and very good location
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Exceptional
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It’s modern and comfortable. The staff are polite and helpful. Everything is good except the breakfast. There’s a great space for improvement.
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Great breakfast, relaxing in swimming pool take ages to get my room after check in hotel
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David is wonderful. the team are fabulous and the hotel is elegant no poker tables
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class, room size, service of staffs, location.
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so nice they give my partner cake for his birthday!
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Very clean and not crowded. nothing
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I recently had the pleasure of staying at MGM Macau hotel and I must say, it was a fantastic experience. The room size was spacious, clean, and provided a relaxing atmosphere that made my stay truly enjoyable. One of the best things about the room was that the mini bar was included, which was a nice added bonus. I would also like to extend my appreciation to Yannes, who went above and beyond to provide exceptional service during my stay. When we realized that we had left some important documents in the hotel room after we had already departed and arrived back in Hong Kong, we were worried that we would not be able to get them back in time. However, due to the importance of the documents, courier companies were unable to accept the order. That's when Yannes stepped in and offered to deliver the documents back to us personally from Macau to Hong Kong. Yannes was a true professional and her dedication to providing outstanding service was unmatched. She communicated with us effectively and kept us updated throughout the entire process. Her willingness to go the extra mile to help us out was truly appreciated. Overall, my stay at MGM Macau was a wonderful experience, and I would not hesitate to recommend it to anyone. The combination of excellent facilities and exceptional service, particularly from Yannes, made for a memorable and enjoyable stay. Thank you, MGM Macau, for a fantastic experience!
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Superb
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Very good
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location is convenient to old town, room is spacious room is getting old and not matching premium room pricing. little feeling on premium room service v.s las vegas MGM two bed room staying experience. staffs seemed too relax and no mindset of proactive helping although all seemed polite per standard. overall it seemed the hotel is lacking professional management and no any supervisor to stay on top of the service delivery, in particular for guest who booked premium room.
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The breakfast is good. Because of COVID pandemic, the breakfast was packed to the room for serving. Lots of plastic boxes were used. Not environmental friendly
