Hostal Boutique Palace - Adults Only

Location. Old and not well kept up.

Need airconditioning

The location was great. Tucked away in a more quiet part of the neighborhood but still easy to get to. The room itself was much bigger than I thought and was nicely decorated and includes a balcony. Finding the hotel was a challenge. The hotel is located in a multi use building that just looks like an apartment.There is no large sign out front, just a small note on the call box. We arrived at night and luckily someone next door pointed us in the right direction otherwise we would have gotten very lost. The hotel is also up two flights of stairs, which for us was fine but if you’re disabled or have a lot of luggage could be a challenge. Also the hotel isn’t as much of a hotel as it is just rooms for rent. There is no lobby, cafe, or any room to socialize. It seems like it was a much largest apartment unit they broke up into rooms. When you walk in there is a narrow hallway with rooms branching off that leads to a small check in desk. The hallway was very rundown, the walls were yellow and peeling which had me scared to see the room but the rooms itself was great. The only issue in the room was the bathroom is extremely small, you can’t shower without getting water everywhere.

This adorable boutique hotel is in a great little neighborhood full of small shops, bars, and restaurants. Great for lunch and window shopping. The hotel has a unique decor that is great for both couples and would be the perfect stay for a girls trip. We booked a room that had a shared bathroom. But that was our choice and had nothing to do with the hotel. And frankly, it really wasn’t an issue. There was an additional toilet next to the one full bathroom. At no time did I find that either the toilet or the bathroom was full. So it really wasn’t an issue. And it was just two doors down from our room.

Good location, friendly staff and comfortable room with air conditioning. The curtain of the shower don’t fully avoid the water to go out, so always after take a shower the floor of the bathroom was getting wet.

I liked the bed and the balcony of the room The bathroom was a FIRE HAZARD, literally when you shower everything gets wet even the blow dryer that is plugged in almost inside the shower. And they don't give you privacy.

Very good

Good

Bed was big and comfortable and the hotel was beautifully decorated and clean (you could smell a hint of bleach if you came back mid morning after cleaning) with a big door to outside. We appreciated the little fridge and space to put our things. The room warmed up well when we figured out the heater. The manager didn’t speak much English but we didn’t have trouble communicating since we didn’t have any problems besides needing a better key for outside which she gave us right away. She was nice! The street is pretty quiet at night after 12 and we slept well. Easy walk to the prado area and very close to the metro which made everything in town easy and fast to get to. It was a little hard to find. Look for the address not a sign because the sign is just a tiny plaque above the buzzers. Use the picture they send and buzz the hotel on arrival. The walls (and pillows) were quite thin so your experience will depend on your neighbors but really the only annoyance was the shower. It’s super tiny which is ok except that no matter what you do the water does not stay in the shower. Once you change your mindset to just being in a fully wet room and put a towel outside for your feet it’s perfectly fine. The water is hot, the bathroom is clean and the manager dries the floors when she cleans everyday.

Good location It’s very noisy and there is only one shared full bathroom. You can hear all the noises from other rooms. During the morning you need to wait a lot to use the bathroom. It’s a house apartment modified for renting, each room has its own key.

Good location, small rooms but has everything you need especially for an overnight stay Tv size and having Netflix sold the room Window was covered in mirror so no real air or light but room only overlooked courtyard Shower was too slippy and small

Location was central Rooms are nothing as advertised

Staff were all very friendly, happy and helpful.

Bad

Very good

The location and the bed Every thing was good

It was initially clean and perfectly located. Reception is like a joke. No clear instructions. No elevator. You have to read a pencil written, almost erased, in tiny letters "hostal" next to a doorbell, which is next to another dozen doorbell. No English speakers. You can't even communicate via their whatsapp number using google translate. There is no sync with the receptions (whatsapp holder), and the handler (the one that cleans the room and show you your room). They are nice people. Still, I had quite a weird experience. They said they will compensate... nothing happened. So... perfect location, but unless you speak Spanish, don't go there!

Location was excellent for what we needed as had an appointment at the French Consulate. However the entrance was dark and dirty - there were stairs that my colleague had difficultly in climbing as suffering from lung problems. We booked AND PAID FOR our stay to have two double bedrooms with ensuite bathrooms. We arrived and were told by the receptionist that there were no rooms as such available - and were shown in another building which was disgusting two rooms which were adjoining (we were colleagues !) and a tiny old fashioned bathroom at the end of a long corridor. I complained and said that this is not what we paid for. I was told that no rooms were available with ensuite. After negotiations and saying that I would need to pay an extra 100 euros we were given two rooms with ensuite. WE WERE ALSO TOLD THAT BECAUSE WE WENT THROUGH BOOKING.COM THEY GIVE THE WORSE ROOMS DUE TO THE FACT THAT THEY PAY A FEE - I WOULD LIKE TO HAVE MY 100 EUROS REFUNDED. ALSO IT APPEARED THAT THIS PLACE IS USED AS A BROTHEL AS A BEAUTIFUL LOOKING WOMAN WENT INTO THE ROOM AT 1.00 LUNCHTIME THAT WE WERE TOLD WOULD NOT BE AVAILABLE UNTIL 4.30 (CHECK OUT TIME IS 11.00 AM) - BEWARE FOR THOSE WHO BOOK THROUGH BOOKING.COM YOU WILL BE PENALISED BY THIS COMPANY. THERE IS NO COFFEE (HAD TO ASK FOR IT) - FRIDGE WAS EMPTY DESPITE THE FACT THAT IT WAS ADVERTISED ON THE WEB-SITE. THERE IS NO WHERE TO SIT. I WOULD LIKE THE ADDITIONAL CHARGE THAT I HAD TO PAY OF 100 EUROS OF WHAT I HAD BOOKED ON BOOKING.COM REFUNDED AS THIS IS BASICALLY STEALING.

Pleasant

Bad