Puente Romano Marbella

Absolutely nothing. The service failure and deceptive room allocation overshadowed any potential positives Despite booking a junior suite, I was shoved into a 'residence-style' apartment with a kitchen that looked nothing like the photos. The room was dirty, the safe was broken, and there wasn't even a phone to call the desk. When I pointed this out, the staff dismissively told me they 'didn't have' the category I actually paid for.

breakfest great, room was ok, s location was ok I asked in advance to give us separate beds and sunny room, non of them was managed. We asked the reception to sparate the bed, somehow they solved it, but it was not perfect

Best hotel Best facilities Best service Thank you for our wonderful stay ??????

Very old rooms

Location at ocean They should disclose before booking on all the shut downs at the resort

The location was excellent. The grounds of the property were beautiful. The hotel room was aging with a bad smell that came and went throughout the week. Housekeeping was terrible. Half the days of my stay the room was not serviced. One day I even ran out of toilet paper and called to ask for some to be brought to my room immediately. It took hotel staff an hour to deliver it. My room was noisy as I was placed next door to the housekeeping storage closet, even though I requested a quiet room. The pools were nice but overcrowded for the amount of people staying at the resort. A couple times I was told there were no lounge chairs available and to return later.

Our stay was defined by the highest degree of hospitality, ensuring every detail was meticulously considered. The ambiance of the resort—a beautifully curated Andalusian village—provides a rare blend of vibrant atmosphere and essential tranquility. This is a decisively superior experience, complemented perfectly by the exquisite daily breakfast buffet. Unforgettable!

All

Very nice resort, with a lot of options in terms of restaurants. Great breakfast. Very lively place. Within a 5-10 min drive from pretty much all the other areas in Marbella (e.g., Puerto Banus, Old Town, main restaurants and beach clubs, ...). I am having a hard time to justify the $3,000/night compared to what this hotel offers. Concretely, while the room is clean and spacious, it feels a bit outdated and is just average compared to other 5-star hotels/resorts that cost a fraction of that price. Sure, a very extensive breakfast is included, but nothing else besides that. There are no additional perks for hotel guests as far as access to places in the resort. As an example, access to La Plaza (a lively area in the resort at night) has a minimum spend of $300/person, even if you just want to get a drink. Surprisingly, you can see in there several "sex workers" looking for customers (we witnessed a "negotiation" taking place), but as a guest of the resort you are not allowed in, unless you pay the $300 or complain.

The tennis courts and the paddle

Location and facilities and concierge service generally Some staff were not friendly, especially at The Grill. Concerned services got mixed up a few times but were fine overall and very helpful. Rooms are very tired.

Noise levels at night time kept us and our children awake. Should really be an adult only resort …

Restaurants were good Too much noise of the frogs and birds, There was no water for 4 hours. For buggy wait was more then 30-40 minutes. To pick the luggage it took them 45 minutes. Staff didn’t took the trash until we checked out & wasn’t filling the tea, milk and sugar.

Exceptional

Exceptional

The rooms are old and should be renewed… not worth the money spent

Very good

Perfect location, Andalusian feel, excellent staff. COYA is worth taking the plane! Especially with Pablo, our very kind and professional waiter accompanied by the great and knowledgeable sommelier

The decor of the rooms, the friendliness of the lovely lady who checked us in. The gym was first class and extremely friendly manager showed us the facilities. The Sea Grill for lunch was really good, although expensive. The horrific noise caused by guests next to our room. Management tried to deal with the problem, but no offer of a room change was made, albeit some of the first night room rate removed. The cleanliness of the balcony on arrival was not to the standard expected. Breakfast was chaotic on our last day, large queues forming. The receptionist on checkout never asked if we had a good stay, or apologise for the noise issues.

Nobody told me that before, just 300€/ night for upgrades for nothing special. AC is making loud sounds, sleeping is not possible. I am really disappointed. Making upgrades for nothing different