Holiday Inn Express & Suites McKinney - Frisco East by IHG

Solo female traveler. Area felt safe. Hotel lobby and room were clean and quiet. Staff was pleasant and helpful. Easy access to the highway. Price was reasonable (could have been higher for the area and how nice it was). Saved in my bookings for future visits.

Stay is good no complains

Hotel and rooms were very clean. Staff was great and the beds were very comfortable. But the breakfast was some of the worst I’ve ever had. Coffee had a weird taste and the gravy for the biscuits looked so disgusting we didn’t try it. Great place to lay your head but don’t factor in the breakfast!

We never stayed the full night. We checked in and checked back out and were still charged 2 nights when I advised the front desk that we wouldnt need the second night. We understood being charged 1 night as it was late cancellation. Need to speak with a manager.

Everything! Especially the staff at the front desk is unprofessional and very argumentative

This hotel charges premium rates and delivers conditions that are unsafe, neglected, and honestly not worth your money. Book somewhere else. The room looked clean at first glance, but allergy symptoms hit fast from years of built-up dust on every high surface housekeeping ignores. The shower curtain was too short for the tub and ripped in multiple places. The sink had peeling paint, the ceiling had visible water damage, and none of it is acceptable at any price point — let alone an above-market one. The elevator shook badly enough to genuinely frighten my wife and daughter. That’s a safety issue, not an inconvenience, and it has no business being in operation. The pool was green with algae and full of trash. When we asked the front desk, we were promised it would be cleaned and swim-ready by the next afternoon. That was a lie. A closed sign went up and it never opened. Had they been upfront, we would have booked elsewhere. That dishonesty alone warrants a refund, and I’m requesting one. Breakfast was the final letdown — congealed eggs, watery oatmeal, and chicken gravy standing in for sausage gravy. This property took our money, misrepresented their amenities, and failed on every level. I’m formally requesting a refund and urging every traveler to spend their money somewhere that actually earns it.

Hotel was nice. They had an issue with the AC, everything in the room was damp and did not go away. I told my concern to the manager.

I have never experienced such a friendly staff!

The guy just sat in the lobby sleep or on his phone It didn't have enough tissue. Popsicles were left in the fridge the room could have been cleaner I shouldn't have had to ask for anything

Towels not very soft.

All I can really say is that I would not stay again.

Our stay with Holiday Express in McKinney was outstanding. The leadership was very supportive. The breakfast was very good in every way! Recommend it highly.

Pleasant

Breakfast was good. However, shower water was cold on the second day, lights didn’t work in the room, WiFi was bad, no dirty clothes bag in room, floor tile in the bathroom were cracked and dirty especially around toilet.

Disappointing

Superb

Room was clean, shower pan was stained dirty but shower head and pressure was great. Walls are thin and you can easily hear feet above you and walking down halls. Staff was very friendly and area was quiet

Convenient location

Blankets had hair on them and the rooms are kind of old.

The smell of the first room was terrible. We requested a new room and that room had visibly soiled sheets. We did feel this was a safe or sanitary place to stay.