Hotel La Casona Laureles Medellin

The room were very clean and spacious. My first room didn’t have windows but I managed to change room in one day

room has no window, the light was strong neon, tiring, room was like a garage, didn't like it at all. pictures on booking were not relevant as we didn't realize reality, only when we check in it was evident about room condition

Staff was great and very friendly a d helpful. Great location. Fridge was a good size. The walls are paper thin. You hear everything your neighbor is doing. My light outside in hall never went out at night as the others and went right into my room. Not sure who was on top of me but their kids were stomping early morning and late at night.

It’s cozy and has a good location. The breakfast was great. They had me pay in advance saying that if I didn’t pay before my arrival (even though in booking it said “pay at property) they would cancel my reservation because of the high demand. They also didn’t have any other payments methods different to wire transfer, no “llave”, and an additional charge for paying with card (+7%). I had to ask someone with the same bank to send the money to prevent losing my reservation. If I had been a foreigner, I’d have lost my room. Every time you need to enter the property you need to go to the hotel crossing the street for the staff to open the door. You also need to go to the same hotel to have breakfast.

Todo excelente y recomendado.

Friendly staff Very noisy all night long, trouble with hot water or shower broken handle, no blanket, only a sheet. Broken remote control with the tv. Hard to find because the sign with hotel name was very small and hard to see from the street and the ta xxx I couldn't find the hotel , the next night was sold out and I refused to stay another night there

Very clean, and breakfast was excellent

The electricity went out, but only here. The sister hotel across the street was fine. Check in & breakfast are across the street. Would have been nice to know so I didn't stand outside in the rain waiting.

Location Not clean, sheets, floor, bath

The cigarette smell on the public part of the property, another thing was the needing someone always to open the main door, cause the pin was not working

The location is closeby la 70. But stil 2 blocks away which also offera a sense of calmness. Juliette the receltionist was great and understanding very helpfull. The room with private jacuzzy in the room and a balcony street view is the best. The breakfast was very basic. Good taste but sometimes they would run out of certain ingredients. The fact that la casona is managed by the infinity hotel acros the street. This meant that everytime you needed to go inside the building at la casona the bellboy needed to come over and open the door.( more for safety reasons) In the beginning it felt a bit weird but one get used to it and the bellboys after a day or two. The bathroom would tend to run over. If shouwerd to lonv. The dreinage dont drain fast enough.

Good

The room, location, facilities were fine. Cozy room with a little balcony and it has a big tub. I would fire the woman in reception. 3 strikes immediately. I was not allowed to pay with credit card nor bank transfer, cash only. No receipt. Constantly interrupting me as I inquired as to why. Not because peak time or busy. Just extremely rude. No real reasoning given. I(we) asked about upgrading our room and paying the difference. She turned it into a fight. I tried to explain that they would make more, we would pay more, etc. and everyone is happy but she wanted more than the difference and tried to make me feel guilty for using booking.com. Suggested I walk to a cash machine even though i reserved w my cc and had plenty of cash. I usually don’t leave reviews, especially ones that aren’t nice, because I too own and operate a Colombian hotel of about the same size. However, I did nothing to deserve the treatment I received(I try to be one of the good guests) and she was a customer service disaster. Almost like she enjoyed it. Weird. Unsettling. And I’ve lived here for more than 10 years so it wasn’t just a “es Colombia” either. It was a great little room in a great location. The housekeepr was super nice. The lady at the desk should not be the face of a hospitality business. She made things uncomfortable and awkward for our stay and does not have the best interests of the hotel nor its guests in mind.

The location and the staff was really good At night you can hear all the noises from the street. You need to wait for one of the staff to open the main door to go to the bedrooms. The bedrooms don't have closets, drawers or any furniture to put the clothes and the space is very minimum.

Good

Breakfast was ok, the staff are nice and helpful, location is good too. The place is not really well accommodated to be a hotel. The rooms are not at all soundproof so you can really heard everything from the other people, we got the rooms on the ground floor and the people were extremely noisy and the main door was every time slammed at late night.

Exceptional

The location is great. Very close to the thriving "la setenta" lots of bars and restaurants. The room itself is very spacious, with a small kitchenette and also with a lovely balcony. The room is finished to a high standard. Breakfast was nice, not a buffet, but you were offered a choice of eggs, juice, tea, and coffee with arepa and a slice of cheese. The hotel is managed by the hotel in front. So, in order to gain access, someone from that hotel crosses the road to let us in every time. He was very professional and polite. It was just slightly inconvenient. In the room, unfortunately our air con machine made such a racquet from about 2am. My partner had to put earplugs in to sleep. It sounded like a door buzzer going off every few minutes. We informed the reception staff, and they said they'd try to fix it.

The balcony was at the ground level, so it was pretty disappointing.

Friendly attentive staff 24 hours a day. I liked the hammock chair and private patio. The bed was very firm. It was a safe neighborhood with lots of restaurants shops and markets in a short walk. There was no place to relax in a chair in the apartment. I brought the patio chair in but it wasn’t very comfortable