Homewood Suites Medford

The room was clean and good size

The main issue was that the room description and photos on Expedia were misleading. I booked what appeared to be a studio with a separate bedroom, living area with a sofa, and kitchen. However, the actual room was a single open room with a kitchen. When I spoke with the front desk, the staff member explained that I had technically booked the correct room type, but also mentioned that several other guests had complained about the same issue that day and that the matter had already been reported to Hilton. Unfortunately, the hotel was fully booked, so changing rooms was not possible. Aside from that, the stay was comfortable. The breakfast exceeded my expectations, the bed was comfortable, and the room was generally clean. The only cleanliness concern was that the windows appeared not to have been cleaned for quite some time. I was also a bit disappointed with the spare bedding for the bunk bed. It seemed as though it had been stored in its packaging for a long period and did not smell freshly laundered. Despite these issues, I enjoyed my stay overall, and with clearer room descriptions and a bit more attention to housekeeping details, the experience would have been great.

Good

Exceptional

Very comfortable for my employees! They have been very appreciative that all of the necessary tools are available in the kitchenette, there are grills outside, and the hotel hosts hospitality nights occasionally. Thank you for making them feel at home away from home!

Will be making plans to stay again come this fall.

We arrived late into the evening and Sarah at the front desk was amazing! Kind and friendly making check in a breeze. Room was amazing with a desk, kitchen setup and sofa. Very clean. Quiet location and wonderful breakfast options. Highly recommend.

Spacious rooms, peaceful, amazingly kind staff! Coffee and tea available around the clock. Yummy breakfast included in the morning.

The room was nice and big. Very quiet and the breakfast was nice.

Front desk clerk and was very kind and friendly but very busy I reserved a room with a tub and they didn't have any left. I have back issues and needed to soak my back.

Great

Staff was exceptional. Pets and weather or problem with allergies.

Staff was friendly and easy to answer questions. Beds were harder than I would expect. Breakfast was not warm.

Clean, big, and easy access to all our needs

The service! I especially appreciate the hospitality and kindness of Connor at the front desk and also Connie who serves the breakfasts. I think the quality of the food can be vastly improved. The eggs are particularly awful.

Easy check in. Friendly staff

Exceptional

Eggs, yogurt, juice are always appreciated. Breakfast room had nice ambience and space. Coffee ran out too soon and would have liked real half & half rather than those little cups. More fresh fruit, especially when in season, would be nice. Herbal tea option was not available.

Reception accommodated a room where we requested. Room was not serviced.

Room was not serviced.