Hampton Inn Melbourne-Viera

Small pool, gym & breakfast.

First, my reservation was canceled without any proper communication. I was told they attempted to process payment at 12 PM, but my reservation clearly stated “pay at property.” Not once did anyone contact me to inform me of an issue, despite the fact that I had already traveled 14 hours to get there. This hotel was listed as a recommended place to stay, and I will absolutely be reaching out to the organization that recommended it to make them aware of the unacceptable conditions and experience. Upon arrival, the cleanliness of this hotel was extremely disappointing. Our bathroom was clearly not cleaned, and when I brought this concern to Tyler at the front desk, his response was, “Well, there’s nothing we can do about that.” Instead of addressing the issue, my concerns were dismissed. To make matters worse, we discovered there were bedbugs. We were then asked if we wanted a different room, as if anyone would willingly choose to remain in a room with those conditions. The customer service throughout this stay was equally disappointing. Rosbel at the front desk was extremely rude and unprofessional. Her lack of concern and poor attitude made an already frustrating experience even worse. She would benefit from additional customer service training. The hotel amenities were also very misleading compared to how they are presented online. The pool appears much larger and cleaner in the pictures, but in reality, it is a very small p

Bed bug infestation, failure to give handicap room when booked. I do not recommend. Pictures online are not accurate, pool capacity max is 20 people.

The room was clean with the exception of the bathtub which had grout in the tub giving it an appearance being dirty. Also, the sink stopper wouldn’t go down. The staff was kind. The breakfast was mediocre ~ not so appealing scrambled eggs, potatoes and sausage patties. However, there was a waffle maker for regular and blue berry flavor. Free parking. It was an okay stay for one night before getting on a cruise 30 minutes away in Cape Canaveral. Also, the price was reasonable.

The 1st room on the 4th floor we were given handicap accessible 2 queen bed as I booked, unfortunately the room had bedbugs, confirmed by exterminator from Terminix. Management stated we would get a sort of refund, and I would be informed within 24 hours, a week went by and I kept asking and still no information. We stood a week in another room they switched us to non-handicap accessible on the 2nd floor and no refund from the difference of this new room. It is now 9 days later we officially checked out 08.02.2026 and still haven't heard a word from the staff. I'll be updating this post with photos and videos shorty. Pictures online are a bit deceiving, the rooms do not have the sofa beds, and pool is very small with a 20-person limit in the area. Cleaning staff Is very polite and friendly. There is a rude night manager as she kept telling people to shut up as they walked in the lobby. Due to my experience with bed bugs and not being able to sleep for a week I will not be going back to this hotel, and I highly recommend using them as last resort if needed.

Exceptional

Exceptional

Nothing, I won't ever stay here again. 1st time & last time The attendant at breakfast had a bad attitude and food dishes stayed empty. When you told her about it she had an attitude and the clerk at the desk defended her. Also 2 out of 3 rooms were noisy from air conditioning unit.

Hotel was great. Very clean and well maintained.

Exceptional

Just the price could be a little cheaper I guess, no complaints about the service provided.

Passable

Easy to get to. Close to where we needed to be

Superb

Clean rooms. Very comfortable. Friendly and helpful staff.

It was convenient to get to and had a nice BBQ restaurant next to it with several other restaurants close by. They serve breakfast daily! That’s a win for me! Also it’s close to a Walmart! The roundabout next to the property was net needed. There are no longer Bibles in the room.

Staff was super nice, property is very clean and rooms are spacious.

Good

N/A

Nice place to stop and spend the night on our way to visit Boca Raton..The room was comfortable and the breakfast first rate. Only concern was the loud AC turning on and off through the night.