Port Marine Hotel

When we got to the hotel, they said we don't have a clean room, wait, and they didn't give us a room.

All good Nothing

Sea views ? On reception there should be one guy available 24 hours who speak English! Its very difficult to explain

Very clean and organized

They are so ready to scam you As i booked a sea view 3 months ago but the moment i reach they said you dont have sea view you need to pay extra and i spent like 1-2 hours in mid night post my shahdag tour tired just to handle their these dirty games NOTHING Dont go room is super tiny and bad

Excellent!! Communication with staff is critical ?

Not good

Room Cleaning service

There is air conditioning not working properly and all stuff not in the room

Rooms were wide and light About cleanliness, hotel personal try to keep hotel clean however hotel need restoration

I recently stayed at Port Marine Hotel in Baku and had a very pleasant experience. The hotel is a nice and quiet place, perfect for relaxing after a busy day in the city. The atmosphere felt calm and comfortable, The staff were polite and helpful, and the overall service was good. My room was clean and well-kept, and I appreciated the peaceful environment. Overall, it’s a great choice if you’re looking for a quiet and comfortable stay in Baku. Nothing

Everything

It was my worst experience in this hotel staff are not professional even don’t know how to create quest I was planing to stay more than 10 day in this hotel but unfortunately I moved same day because didn’t get my room which is they showing in this app they said wait your room I had very long transit trip even I was okay to wait in restaurant of this hotel to order food I wait 40 minutes im just shocked still know how this hotel servicing such kind of treatment quests my recommendation if you don’t wanna ruin your vacation find better place than this and for owner he must check staff behavior

About cleaning the room.

Location and the view

Honestly? Nothing. The most disgusting and disappointing experience in my life. Starting from the lunch that we decided to have in the restaurant of the hotel by their suggestion until we were waiting for our room to be prepared. My mother ordered steak with fries and veggies, they brought steak with rice, and she never eats rice. I asked for beef stroganoff and i found long hair in it. They never apologized and never replaced food but charged the whole amount. The room was noisy due to the whole on the window. The wind was so scanty we couldn’t sleep listening to whistle. When we asked for the room change, they said it’s all same noise. Next day we decided to move out, so basically stayed 1 night out of 2 booked. And they said “no refund, we don’t care, you can go, there’s nothing we will compensate”. Their customer care is not even equal to zero, it’s way below that. Please note and check reviews not only here but also on Google. And make sure that people are frequent travelers and now how the service should be done! Cuz obviously the ones who are in love with the place don’t know how actual service should be provided to the customers. At the moment we were checking out (kind reminder: one day before!), the manager said: please wait until we check the room, if all good. I said no, and I was very angry, since he already has the money and he was trying to play victim. NOTE: they don’t make just copies of the passport as all the other hotels do, they take pictures!!!! Of the passport on their private cell phones.

The staff was very helpful. the breakfast was the exactly the same all 5 days .

The room view was good however I have been booked deluxe room with sea view and when I reached I found window and they said that no deluxe with balcony and they changed for standard with same price to get the balcony view No food variety its mostly eggs and cheese and the bread is not fresh, no coffee, even in the room no coffee, they can only offer you the 3 in one packet

We can’t go straight to the beach.

Sea view The room was not clean and sound proofed. The most terrible thing was that they rudely requested us to pay 30 AZN for minibar when we checked out. They did not speak English but they accused us open 4 bottles of sparking waters in the mini bar and they showed me a short video as proof. I refused to pay because I didn’t open any of these waters. And my husband found out a bottle was already opened, took a picture checked with the reception after we checked in. I’m glad that my husband took the picture where only 2 sparking waters behind the glasses, only 1 was opened. While we checked out, I didn’t expect they took another 3 opened bottles to our room and planed on us! It’s totally unacceptable! How this would happened? Afterwards I checked all the reviews about this hotel in booking.com and found out at less 3 ladies were treated the same scam recently, they were accused by the staffs that things were used from the minibar. Better take pictures and videos of minibar while you check in.