Springhill Suites By Marriott Memphis Downtown

I have been a Marriot member for over 10 years this is by far the worst hotel. I would never recommend staying nor would I stay again. The morning managers were the highlight! Very welcoming and friendly. House keeping this am looked angry and didn’t reply good morning. Bedding was nasty and had we not been driving for 16 hours I would have asked for a refund and went elsewhere

The Staff was excellent in all aspects of their job.

Great place to stay for a couple of days.

I'm just so upset with the money I spent for the room and didn't even get the correct room upon arrival. There was water in the elevators on the floor and the 5th floor hallway was soaking wet

The hotel's design created problems from the start. My room was located directly next to the elevator with no alcove or separation to reduce noise. In most hotels, guest rooms are positioned away from the elevator bank, but that wasn't the case here. As a result, I heard people talking loudly in the hallway late into the night, with little regard for other guests trying to sleep. The noise issues didn't stop inside the hotel. Late one night and into the early morning, there was a loud screaming match outside the hotel that made it nearly impossible to get a good night's rest. Housekeeping was also disappointing. I requested that maid service return later to clean my room, but that request was never honored, leaving my room unserviced. The biggest frustration was the valet service. When I needed my vehicle, I waited more than 30 minutes while the small valet area became congested with cars waiting to be parked, making an already slow process even more disorganized. Between the constant noise, poor housekeeping follow-through, and unacceptable valet delays, I decided to check out early rather than continue my stay. Unfortunately, I cannot recommend this hotel based on my experience.

Breakfast is better than most hotels. The morning we were there the breakfast area was very busy, but the staff were keeping everything supplied, including the hot dishes.

I would stay there again. It was a decent room. It was more than adequate for my family. We’ve been in better at a more premium price. We’ve definitely been in worse!

The room was clean, staff was friendly and helpful, and breakfast was yummy. Only option for parking was valet.

Wonderful rooms, staff friendly and had a lovely stay.

Exceptional

I loved the hotel. Once I come back to Memphis, I will definitely come back

Having a balcony More bath towels

Out suite was spacious and clean! We will be back!

Room was fine not any different than other hotels ( coffee pot needs attention). but it’s the friendly and professional attitude of the entire staff, from the front desk to valets and breakfast staff that we enjoyed. Would definitely stay again and recommend to friends. Location in proximity to activities and local sights is perfect. Thank you

They should tell you that it’s valet parking only before hand… but besides that the hotel was beautiful with a great view of Main Street

Superb

Exceptional

I loved everything me and my family truly enjoyed ourselves

The property was very nice, vlise to Beal Street and great restaurants. Only thing is you must use the valet service. That i don't like. That is the only reason I will not choose this hotel again

The room was clean tidy and just the right size for our stay. The location was perfect short stroll to most entertainment areas and even when the streets were bustling with people and music the rooms were more than adequately sound proofed