SureStay Plus Hotel by Best Western Mesquite

Nice place to stay

Exceptional

Very quiet place.

Good

The towels were stained, the whirlpool tub was dirty, and the faucets were broken—water was leaking from beneath them. The tub was also broken, with water leaking from underneath it, and the bathroom was dirty.

Very clean room, met all expectations. The only issue that my husband had was when we asked for an extra pillow and blanket, we received a terrible attitude from the front office staff. Other than that, everything else was a great experience.

Well kept and clean

The heart shaped jacuzzi room I paid for was not working when I arrived. I was given a smaller jacuzzi room and 10.00 off. This was very poor customer service. I worked in the hospitality industry for almost 15 years. This should not have been the choice for the customer. The second room should have been comped and an apology given for the inconvenience. I stay in this hotel about 3/4 times a month. The front desk agent is always nice and professional but I do not think he did what was the best method for a good customer.

Staff was help at all, don’t recommend and would stay there again.

Exceptional

nothing everything. the ac unit was leaking that made the carpet wet. bathroom toilet clogged up and no one fixed it. upon arrival Shay was being rude and tried to charge me for my service dog. also snack up there are overly priced the lady upfront tried to charge me extra money because i was paying with card. everything about the experience was horrible.

They ate all the breakfast as soon as it started, at 6 in the morning and we asked the staff if they could more since it is supposed to be from 6 to 9, and they said no, there was no milk nor was there juice the machines were out of service, the rooms were not very clean and the bathroom curtains had mold, the refrigerator was dirty with hair and the room had a bad smell, I will definitely not stay here again.

Exceptional

Excellent stay no complaints. Great staff and very clean room. Definitely will come back again.

The staff was great 👍

Three rooms in one day. First room smelt like weed. Second room jacuzzi leaked and so did windows when it rained. Last was an “upgrade” to room with heart shaped jacuzzi that didn’t work. Will never go again!

Exceptional

The television in my room did not work the entire time I was there and I kept telling them.

Nice place

The jets on the heart jacuzzi will not work properly. I stay there a lot, and this have not been fixed for weeks.