Condesa 185

Location was decent. The place is nothing like the pictures. The front gate doesn’t open consistently, leaving us stranded outside. We managed to eventually get in by opening the inner door and locating a button that releases the outer door. There was hair on the bedding, a hairball in the shower, the bathroom and bedroom floors were dirty, there were spiders in our torn towels, the toilet leaked water and then didn’t fill so we used a dirty trash can we found in the lobby to flush. We messaged the property owner to let them know of all these issues, and they wouldn’t even replace the towels. We had to argue with an AI bot from Booking for several minutes until we could reach a human. In the end, we got less than 50 USD as a refund.

They could not check us in and thay were actually full.

Patty was very helpful and careful to maintain the rooms. However I stayed 9 days and my room was only cleaned once at my insistence. There is a well maintained rooftop garden and salon, but there is no coffee, hot water or tea available The room and facility are located in a safe area but the guests kept the front doors without a lock, which worried me. No hot water for coffee or tea. In my room the bathroom light bulb and toilet seat were broken.

The staff were lovely. Recommended for a short stay. Treat as a air bnb and you'll be happy. The price is good.

The location. I wouldn’t even call this place a hotel. The building is nothing like the photos — it’s old, poorly maintained, lacks proper ventilation, and is unclean. There’s no staff available at night to assist, and customer service is terrible. I accidentally left my keys in my room, and when I reached out for help, no one was there to assist me. The person I contacted via WhatsApp suggested I try opening the door with an office paperclip, as other guests supposedly managed to do, but I couldn’t get it open. They refused to send a locksmith or offer me another room to spend the night. As a result, I had to walk around Condesa at 10 PM searching for another hotel. Without a doubt, this is the worst place I have ever stayed.

No soap just couple of shampoo little bags. Internet is awful and check in is a pain in the back.

We arrived at the properly an hour before check-in. We had written to the host that we’d be arriving in Mexico City at 5:00 in the morning and asked for possible early check-in. We received an automated answer about check-in times. We understand that isn’t always a possibility. At check-in time no one arrived to let us in or check us in. We were stuck out on the street for most of the time. I began calling and writing with no answer. More than an hour and a half after check-in time we still couldn’t get into contact with the host. Eventually we contacted booking.com who contacted them. They informed booking.com that they cancelled our booking. No apology or explanation was given. Don’t bother using this hotel. if not for the help of booking.com who knows how many hours we would have sat there before realizing that they never intended to check us in.

It is located in a good area I stayed for 11 days, they never cleaned, they never supplied us with toilet paper, they never changed the towels and they are super old, the mattresses are damaged, they seem to be more than a hundred years old, they never changed the sheets, we had to take the trash out of the bathroom, we put it in a bag outside our room and when we left it was still there, it is a dirty, neglected, abandoned hotel, in general it is the worst lodging experience I have had on booking.

very clean, calm, good location -

Room is clean and has everything for a basic stay. It’s good for a short period of time to stay in a good location and enjoy the city. It’s good value for money.

Nothing The room was nothing like the presentation on the site. It had no wifi. It’s was cramped and had only two small windows with little light seeping in.

Location

Pretty much nothing. There wasn't anybody attending the reception desk at any time. WiFi never worked. The room was never cleaned. Everything. I will never make the mistake of reserving an RBNB again.

Disappointing

location, comfortable bed, good bathroom no one on site, poor communication with owner, his assistant on-site charged me additional (above what I committed to on booking.com) for taxes or commission or something, she was quite surly with me, no wifi at all, they wanted to give me smaller windowless room that I had not purchased, I tried to communicate with the owner after check-0in to ask questions and zero response

Very good

The place was very nice overall! And the hospitality from stuff were Great!

Exceptional

Nothing I never got to use the room, and they are still trying to charge me for one night because they gave me the keys to the room without ever checking in. No recepcionisr I had to check in at another hotel and never used the room.

Disguting Customer service on whatsapp was awful. They dont answer phone calls, and have a serious room of improvement with being polite and corteous. Never again just because of it.