Holiday Inn Ciudad De Mexico-Trade Center by IHG

El hotel muy acogedor, limpio y con ubicación excelente.

Room description was accurate Food quality was very poor

Convenient location Only offered one water bottle for two people for our three night stay. They did provide a couple more upon request. couldn’t cool the room down despite AC on full 24 hours a day. Loud next to road.

Everything was perfect.

Clean & excellent customer service. Great buffet

Excellent service of the FOH personnel. The room needs maintenance, on my room was very clear a leak from the roof and was previously patched, but either way was "snowing" particle to the bead from the ceiling. Adicional shower head was clogged and the water don't run correctly and lot of equipment doesn't work porpertly and force yourself to unplug the clock to connect the phone charger. The toilet has a continuous water leak on the floor, and i make the alert becasue its clear the lack of procedures on the daily rooms inspections and communication between HK and engineering. Discrepancy on the experience on the room, all the lights bulbs some yellows other whites, having a missmatch condition plus to dark. Elevator Out of service for more of 3 day and force to walk for the other side of the property for use a secondary elevator. But once the fix it was clear missing maintenance. The second elevator on the same area never work on my time. Executive saloon on the 6th floor need more attention from the team members its no a clear way to seat down and have a clean table seat space, looks like don't have a fix personnel to clean the area or have some designated area for self service after finish your meal. Be prepared to be charged after you left the property because the "forgot" something, and they don't have a correct procedure for work this issues, just "knock the door and say hi", as a company you have SOP to work with situations like this. They use the card information to subsane they error apologizing with the excuse of they was full with over 120 Check out, when i was the onlyone at the lobby at that moment, no rush or pressure. This is causing a lack of confidence and transparency on the management of the credit card information and the correct use of all the data.

Old small rooms dont know how holiday inn can putbtheir brando on a hotel like this

Bbreakfast is good my original booking included But I added one night in your web site then deseaper also was imposible chance to King side I did it in the front desk you must to improve theapp Dusty rooms

Good atmosphere, personal and food

It is a comfortable place that provides everything needed for a nice stay. It is not luxury but very nice I would say the parking system and logistic.

location poor towels warn and frayed at edges dining room seats stained and dirty Room smelled link rotten vegetables Well below Holiday Inn Standards

Good

Location and amenities were as described and exactly as we needed

Staff were friendly. Very unpleasant experience - the bathroom had a strong stench of sewage and the room smelled of fried oil, particularly in the morning. The room itself seemed poorly built, towels were mostly torn. super bad quality. checked out a day early. l

Good variety, something for everyone Staff were all excellent, very customer oriented the street noise was tremendous, waking me up several times in the night

Great breakfast...dinner, not so much. No mandatory ID to enter the residents areas. I was robbed inside the hotel.

Amazing staff bringing my UberEATS to my door. Very polite staff. Maximum security. Perfect Wi-Fi. Perfect Communication. The neighborhood was boring.

Superb

Exceptional

Exceptional