Hotel Elements by Marquis
About Hotel Elements by Marquis
At Hotel Elements by Marquis, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Amenities at taxi offered by Hotel Elements by Marquis simplify the organization of your excursions, tourist activities, and other adventures in Mexico City. For guests with their own vehicle, parking facilities are provided.Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes.Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at Hotel Elements by Marquis come furnished with air conditioning to cater to your needs and comfort. A few accommodations at Hotel Elements by Marquis also include unique design elements like a balcony or terrace.A few chosen rooms are equipped with television and cable TV to ensure guest amusement.In certain rooms, the hotel offers visitors access to a refrigerator, a coffee or tea maker, instant coffee and mini bar.Hotel Elements by Marquis offers a hair dryer and bathrobes in the restrooms of specific accommodations.An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Hotel Elements by Marquis, guests can take pleasure in the delightful recreational amenities provided for their entertainment.At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- Family friendly
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
-
Scored 3.0 3.0 Unfortunately, nothing stood out as a positive during our stay. This property felt much more like a run-down roadside motel than a hotel with a 9.0 Booking.com rating. Based on the reviews and price, I expected a clean, well-maintained hotel. Instead, I found dirty, foul-smelling hallways, stained carpeting, dirty sinks, worn-out washcloths, damaged curtains that would not close completely, and an extremely loud air conditioner. Even the room key holder looked old, dirty, and heavily used. The overall condition of the property gave the impression of a neglected, low-quality motel rather than a highly rated hotel. We arrived around 2:00 a.m. and stayed only because my family was already settled for the night. I immediately contacted Booking.com to request a refund only for the unused nights so we could check out early and move to another hotel. I was not asking for a refund for the night we stayed. At checkout, when the receptionist asked about my experience, I explained that the hotel was far below my expectations. Instead of responding professionally, she became defensive and insisted that staff had called and knocked on our door to address the issue, implying that I had ignored them. I explained that my room phone had already been silenced before I arrived, so I was unaware of any calls. I also told her that no one had come to our door. I was awake until after 3:00 a.m. speaking with Booking.com and arranging another hotel, and at no point did anyone knock on our door. Looking back, the hotel's security cameras would likely confirm that no one came to our room. Paying approximately $750 during the World Cup for accommodations in this condition was extremely disappointing. The hotel did not come close to the quality reflected by its ratings or the premium price being charged. I have photos documenting the condition of the room and the property.
-
Exceptional
-
Superb
-
Exceptional
-
Exceptional
-
Exceptional
-
Excellent Location
-
Very good
-
Exceptional
-
Good location for me, but if you want to be in the heart of the city less so. That said, it's an easy car ride away from everything. It met my needs. Not applicable. Maybe it wasn't stand out but honestly at this price point it was great.
-
Gym and size of room Noisy and awful breakfast
-
Exceptional
-
We were so pleasantly surprised at the size of the room and having a balcony. Fresh bed sheets everyday The staff were so lovely and helpful The hotel is immaculately clean Location perfect. Not noisy and opposite public transport There is nothing I didn’t like
-
t
-
Exceptional
-
Very good
