NH Collection Mexico City Reforma

Nice location. Walkable neighborhood and central to reach most of the city by public transport. Big enough room for the three of us. Friendly and helpful staff. Not five star standard by any means. Plaster was crumbling from walls in our room and the hallways. Our first room was to the north with very loud karaoke bars audible until early morning. They were kind enough to give us a new room on the south side where it was just the usual traffic noise. However, the new room had other issues, mainly a leak dripping from the ceiling in the bathroom. Power outlets weren’t working in the bathroom nor next to the big mirror. Housekeeping made up the room while we were gone and the leak was still just dripping onto the countertop next to the sink. So they must have noticed but ignored it. There were other smaller issues such as dust or the mirror hanging crooked due to a missing screw. They gave us only two towels (for the three of us) and then removed one of them without replacing a new one, which all added up to feeling more like three stars at best. We have stayed in NH collection hotels in different countries and they always had a very high standard, so this was disappointing.

The location There is not enough light in the rooms, the beds felt like air mattress. The staff has no sense of urgency. I get that they are busy but front desk is in a rush and hang up the phone immediately. The bathroom was basically like a no door. Not sound proof!

Excellent and diverse breakfast, with very service-minded and positive staff – the best possible start to the day! An extra bonus was that breakfast opened already at 06:00. We had a spacious and well-designed suite with a balcony. The location is also very good, in a lively neighbourhood with a multitude of restaurants and other dining options. Most major tourist attractions are within easy reach, while both the airport and the main bus station are around 30 minutes away by taxi. The suites with balconies are located on several different floors, and those on the lower floors have rather limited views. A room higher up provides a significantly better experience. Sadly, the hotel has a highly inefficient check-in process. Staff seem to need close to 10 minutes per guest simply to enter information into the system and issue a room key. This creates unnecessary waiting times and frustration, especially when several guests arrive at the same time. Bad start of the stay. The interaction (first impression) would clearly benefit from being streamlined and given proper system support.

I loved this hotel. We had 2 rooms next to each other & both rooms very lovely & clean. The maids did a fantastic job every morning. Loved it. ♥️ Nothing.

The staff The rooms definitely need a refit

Exceptional

Well located, close to stores and places of interest Nothing

Superb

Very good

Exceptional

Exceptional

Very good

This is a hotel where I always feel comfortable. I am especially impressed with the breakfast, which is excellent. The staff is friendly, the rooms are not particularly large, but they are comfortable. Quit busy around the hotel. From time to time noisy.

Restaurant was not good. Cold Food, limited menu

Superb

Great staff Both showers leaked into bedroom.

Good

Exceptional