Hilton Garden Inn Madison West/Middleton

Passable

Very good

Superb

It was a comfortable room with enough space. It wasn't very clean. There were coffee stains in the bathroom floor from a previous guest, and poop on the wall next to the toilet paper. The room and hall way had that mildew, moldy smell that sent our allergies flaring.

Exceptional

Exceptional

Fantastic stay

None

Check in and check out..

Passable

Bad

The pool was fun

Loved the pool and hot tub. There was plenty to do for our group when we went swimming. The rooms were nice and spacious, beds were comfy and the bathrooms were very well kept.

Here are a few issues: 1. In the AM, before checkout time and before we had checked out, the maid opened the door to our room while we were in it. It's true that she knocked, but very quietly and she didn't wait for us to reply before she opened the door. We would not have heard her if we had been watching TV, running water or sleeping. 2. When we asked the front desk person, "Is there breakfast?" the reply was "yes". But it's not free, it's about $14 per person. 3. There was only one washcloth in a room for 2 people. Good: 2 hand towels, 2 bath towels and a bathmat. 4. The clock in the room was set to the the wrong time (15 mins slow). Not a problem for us, but might cause others to be late to something. 5. The refrigerators are inside a wooden cabinet with a door. Inside the cabinet was very warm, which shows how hard the motor was working to keep the refrigerator minimally cool. 6. The ice machine on our floor wasn't working. 7. For a while, one elevator was making a loud alarm-like sound. 8. When I tried to report some of these issues, the person at the front desk didn't know English well enough to understand some of my concerns. Would any of these stop us from coming again? Yes, #1.

Trying to over charge me and lost my reservation! Price!

It was clean, and welcoming! No complaints

The only thing bad was. The fan on AC only worked on low. The freezer on the refrigerator was caked with frost. Other than that it was a very nice place. We didn’t eat breakfast because it cost much extra.

Very good

No help and I heard my neighbors all night

The Expedia description of this hotel says that there is a breakfast included.There is not a complementary breakfast. Honestly, I think this is the only Hilton Garden Inn I’ve ever stayed in that does not have a complementary breakfast. Went to the lobby this morning around 5:30 and the coffee station had no coffee.