Holiday Inn Express & Suites Madison West - Middleton by IHG

Our room was very clean but the shower door was very difficult to open and close. Not a big deal but worth mentioning. The bed was comfortable and I could not believe how great the gym and equipment was. I would definately stay again.

Everything was very clean. The breakfast was great; lots of variety and plenty of it.

Exceptional

The staff and cleanliness were excellent.

The breakfast was great…the pool area was big enough for the kids to enjoy swimming and it had a pretty big hot tub! The I my complaints I had was the elevator is SO slow so when we were trying to check out it took forever to get on it. Also the last day of our stay the guy working in the breakfast area was pretty rude!

Good location, quiet and friendly staff

Great breakfast! Awesome pool and work out room. The space accommodated our family of 6. Staff could be warmer. Overall, we'd happily recommend!

Clean great location and staff

Very good

House keeping was top notch. Everything was excellent. I will definitely stay here again.

Clean room! Good location, close, 5 minutes, to lots of chain and local restaurants. Bathroom in the room was a sliding barn door type - heavy, awkward to use and didn't fully close leaving a sight line into the bathroom. It's possible the railing for the door was installed upside down, preventing the door from completely covering the opening. Also the sofa bed mattress was very thin, almost unusable for 120lbs or less people.

Good.

We will re-book whenever we get to the Middleton area again! Thank you sincerely, Sheríe & Howíe 👍☺️

Consistently excellent overall every time we stay

Great breakfast… clean room!

Superb

Exceptional

The breakfast was great! Shuttle service was not existence. You had to set up shuttle service 24 hours In advance. That 24 hr in advance was based on if they actually had someone to drive the shuttle. So basically, no shuttle. Front desk was friendly.

We needed to speak to staff at check-in two times. Once at check-in and the other at check-out. They were not rude but more unpleasant, unwelcoming at both interactions. It felt like we were bothering them. Breakfast was a disaster, there was one person working to make items and to stock them for guests. It wasn't his fault and we felt bad for him, who on earth doesn't look at the percentage of rooms booked (there was a concert the night before) and staff more kitchen help for the next morning?? Food was constantly out, several items at once, one coffee machine stopped working as did the pancake machine for a bit. There is nothing really within walking distance of the hotel aside from Taco Bell. The bathroom had no hand washing liquid or soap and the water pressure was embarassing. The upside is that the room was clean and the beds were nice.

Great stay! Wish had shuttle available for events. Courteous staff.