Hilton Garden Inn Milwaukee Northwest Conference Center

When we got there it was fine They checked us in and nothing was an issue until we got into the room apparently the third party places stated they have suites and they do not that was the one downside. The other it may be petty but a housekeeper yelled loudly into a walky and said if anyone needs a cart it’ll be five minutes until I can bring it down and then she said rudely are you done with it I said yes we were going downstairs anyways so I took it down then she shouted loudly again and said nevermind guest is taking it down The pool was amazing it is open 24 hours other than that it was great they do also have a fitness center near the pool and a restaurant attached and it was decent food but it was expensive

The welcoming was great and lobby and room were clean .Great amenities .I strongly recommend this hotel for your stay .

Front desk was very helpful and welcoming! Very nice property, clean and well maintained.

The alarm clock went off 2x during the nite. We had not set it-very disturbing

First shift customer service was was good. Third shift. Customer service was very rude seeing a bug in my room. Didn’t want to give me a new room or let me do a late checkout.

Booked a room through Expedia that did not exist when we arrived. Had to pay for a second room (son and daughter) because the beds were also so tiny. Although they said they gave us the second room at half price, the room was listed for $88 on line and we paid $70 plus tax. Also our 12 pound dog was charged $75 for one night. While the hotel was fairly clean and quiet felt like we got shafted by both hotel and Expedia. I only used Expedia because the hotel website listed the same room for $151 a night. Clear bait n switch going on. Good luck.

Everything was very well! I haven't found anything wrong at this time.

Very clean Does not have free continental breakfast

The staff are great!!

The staff is very friendly and attentive. The hotel is cozy and makes you feel at home. The food and drinks at the restaurant are excellent. The parking area, gardens, and surrounding neighborhood are beautiful. It's a wonderful place to stay! Some room maintenance issues need attention, including a damaged sanitary valve, and a lampshade cover; items that required maintenance during different stays. My impression of housekeeping remains the same. There is still room for improvement.

I think was the worst experience I’ve had and I’m a Marcus corporate employee but still got no help no assistance not to mention I tried canceling my booking due to my uncle passing and guys what they didn’t care but I guess when you a black man that works strenuous hours to get time away from kids you book and for it being a large company they couldn’t and wouldn’t accommodate me I didn’t even want refund I wanted to change booking sooooo now I’m out money and couldn’t rebook and now if I wanted a refund you tell me no as a employee of the Marcus corporate but it’s very immoral and felt disrespected not to mention I call the hotel and got meet with the ugliest attitude and for them too say OHH WELL

Very clean and smelled good upon arrival Nothing

The staff was very nice and helpful. The rooms on the first floor need better attention. Pull out sofa had mouse poop. Red stuff was around the tubs. Showers were hard to work properly. An ice cream sandwich was left in a freezer. The pool area was clean but there were little things floating in the pool.

With Hilton Honors, you can check-in and access your room with your mobile app. It was so easy, we didn’t have to make contact with anyone the entire stay. The bed was comfortable and the room was clean. It was a little loud at times, the walls are a slightly thin but it didn’t hinder our sleep.

Staff

Most of the things I've liked. Room lampshade maintenance.

1st the elevators kept breaking down. Then finally the one elevator that was working on my side broke down. The other side only went to the tenth floor. Meaning we had to walk up 9 flights of stairs! This is the worst hotel I’ve ever been in! It”s 116 degrees and there’s no AC in most of the building! They don’t give a damn about their customers.

The location Their system was down

- pool - clean and spacious - location really far from the city

W