Woodspring Suites Milwaukee - Menomonee Falls

Worst hotel I have ever stayed

I liked the easy check in process. What I didn’t like was not being able to communicate with a person. The individuals that were in the room a floor above our room was so loud and they walked and ran and made noise all night until 4 in the morning it was crazy and loud and noise. The elevator rug was full of trash look like it had not been swept or vacuumed in a few days also trash was visible in the hallway on our floor.

Confirmed reservation canceled by management with no notice — arrived at 10 PM with 3 young kids I booked and received confirmation for a two-night stay at this WoodSpring Suites. After nearly SIX HOURS of driving with my three young children, including one with special needs, we arrived around 10 PM only to be told that management had canceled our confirmed reservation. I received no effective notice of the cancellation. By the time we arrived, the hotel was completely sold out. Even worse, the hotel offered us absolutely no solution. No relocation assistance. No help finding another property. No alternative room. Nothing. I started calling surrounding hotels myself and they were also sold out. I ultimately spent more than TWO additional hours late at night calling hotels and driving around with three exhausted children before finding a room much farther away and at a higher price. I specifically booked WoodSpring because the room had a kitchen and I planned our food budget around preparing meals there. Our emergency replacement didn't have equivalent kitchen facilities, so I also had to unexpectedly pay to eat out throughout the trip. The front-desk situation was also handled poorly. An unrelated bystander repeatedly inserted herself into my conversation with employees and escalated an already stressful situation. Staff did nothing to stop her from interfering or de-escalate the interaction, which eventually became a heated verbal exchange. Was I angry? Absolutely. I had driven nearly six hours with three little kids and discovered at 10 PM that the hotel had canceled the confirmed room we were relying on, sold out the property, and left us to figure it out ourselves. I have contacted management formally and requested an explanation for exactly when, why, and by whom my reservation was canceled. I would strongly caution families against relying on a confirmed reservation at this property based on my experience.

Went to check in and they said, we don't have a room for you.

Not a thing Front registration gal the rudest gal i have ever dealt with. First off we were a half hour early for check in for 3pm. Told us it was too early to check in went back at 3 Told room wasn't ready and she was so nasty then was told to come back in minutes Well here it is 4 and still not room said booking should have never made a 2 night reservation. Meanwhile couple comes in with a very you girl she's got to use the bathroom very bad. Well that's a no go toilet is plugged. In the meantime she proceeds to argue with me and tells me she can't help me. Worst experience I have ever had Had find a different hotel 20 miles away. Put a bad hitch in our plans. The owner of this place needs to check in on their employees.

Bad

Very poor

The staff were nice The beds were super low to the floor and the bed broke, twice. No soap in the bathroom, there was a dirty chair and floor in the room. I would not recommend this to anyone

The hotel was built just 3 years ago, but the faucet in my bathroom was loose, and the stovetop hood looked like it was falling apart. Worst of all, though, was that the hotel was horribly under staffed. Check in time is 3 pm. I arrived at 6 pm, could not get into the lobby until another visitor opened the door for me, and I found that there were at least 5 other people waiting for someone to come to the front desk. I was finally able to talk to someone about 6:15, and was told my room wouldn't be ready for another 45 minutes (7 pm). I left to pick up a few groceries and got back about 7:30. After waiting again for the desk clerk, I then waited for the room to be "checked". I didn't actually get into my room until almost 8:30. Then I discovered there was no dinnerware or utencils, not even a cheap plastic glass for water. I had to go out and buy them the next morning. The second night, my keycard did not work for my room. This was at 11 pm, after work. The desk was not open and I had to call to get someone to the desk. My key was fixed (it worked the rest of the week). I do not blame the woman at the service desk - apparently, she was not only the only one staffing the desk, she also had to supervise the cleaning crew - or at least check that the work was done. She was running around like crazy. Management needs to find more help.

Exceptional

Hotwl filthy and dirty. Towels dirty and bad sheets full of hairs. Sticky floor and humid. It smelled pretty old even if it doesn't look like that from outside. Toy can hear everything from above yoy and next you. They allow dogs which means they might bark... a lot

Newer building, modern rooms. Comfortable bed. Full size fridge. Bathroom vents must be shared, when you turned it on you could smell what they were smoking.

We had a confirmed reservation for 1 night through Booking. We arrived at 10:25 pm (I sent a note to let them know we would be arriving late) and we were turned away at the counter saying they only accept reservations for four nights or more. This reservation had been confirmed a week and a half prior. We had my husband‘s elderly mother (81 years old) along with us. We had no other choice, but to drive the six hours back home after that. She stated they had no rooms available in the hotel even though the parking lot was only 1/3 full. Very dissatisfied.

No room available...

I tried to check in with my daughter and her 2-month old son and was told that there had been a booking glitch and that there was no reservation in my name (even though I had a confirmation number). We wanted to stay 2 nights and despite the confirmed reservation, was told that the motel was extended-stay and that stays had to be at least 4 nights. No rooms were available and the two nearby motels were also booked full. We had no place to stay within a reasonable distance. It was a disaster.

I got to the hotel and they told me I did not have a confirmed reservation. I did not have a room! I will never use booking. Com again and will let everyone know. 5 other travelers were in the lobby with the same experience. I am also reporting my experience to the better business bureau. I better not have been billed. The women at the desk would not even look at my confirmation.

The staff was not helpful at all. They act like you were bothering them when you asked them a question. Also, they don't give you but two sets of towels

When I first entered the room, I did not immediately notice any issues. However, after leaving the room and returning, I observed what appeared to be blood stains on the bed sheets and pillowcases. I then conducted a more thorough inspection of the room and discovered what also appeared to be blood on the shower curtain in the bathroom. The condition of the room was unsanitary and unacceptable, as it appeared the room had not been properly cleaned or inspected prior to my arrival.

Despite the horrible smell in the elevator, the place seemed cleanly. The parking is a top a hill and the lot got full so no street parking available. Staff was not friendly or personable most times we interacted with them. lobby coffee machine does not work & someone is not at the front desk most times, you have to call to get someone.

The parking is a top a hill and the lot got full so no street parking available. Staff was not friendly or personable most times we interacted with them. lobby coffee machine does not work & someone is not at the front desk most times, you have to call to get someone.