Holiday Inn Express & Suites Minneapolis – West End by IHG

Clean

The hotel was very nice and clean. It was in a nice area with dining options close by. The breakfast was great with plenty of options including warm cinnamon rolls. We would definitely stay here again!

Idk

Good size room.

Friendly helpful staff. Breakfast good with a number of choices. Only improvement would be diet soda in mini store.

All around nice place to stay. Nice location to go to a Twins game close to some shopping and fast food. Breakfast was good, all you can expect! Will be staying here again!

Everything was great. They do charge extra for parking daily.

I want to personally thank Douglas for making our stay enjoyable! He made sure the double rooms met my needs. When I booked the rooms online I specifically selected 2 double queen conjoined suites (which was an option per the website through Expedia), however when I called to confirm the next day another staff member advised me that the rooms I wanted couldn't be reserved. After a brief conversation she insured me that she would have 2 rooms - 1king suite and 1 double bed suite that she will have available upon check in. However that was not the case. These rooms was booked specifically for my daughter birthday/sleepover party so the double beds was a must. The rooms she reserved was for 2 handicap accessible king suite which was not what we discussed over the phone. After talking to Douglas about my needs he saved the day! I'm so glad I caught him before his shift ended because it might not had played out this way. The rooms wasn't ready at the time I tried to check in. ( a little early 2:20pm check in isn't until 3:00 pm ) When I returned around 4:00pm and checked in it was exactly what I needed the conjoined king & a 2 double bed queen suite! The rooms was clean and all the updates to the hotel was nice! The stay also included continental breakfast which had a nice selection of food to get the day started. I'll definitely recommend this hotel! Shout out to the incredible staff but for sure Douglas for making sure everything was taking care of!

The rooms were clean and comfortable. The breakfast was sub par as the pancake machine was broken.

We are pay for breakfast with reservation but they are charged one more time for breakfast and then price is fire!

Great property

I appreciated the 24 hour coffee. The staff was friendly and helpful.

The air conditioner was run by our room key and did not keep the room cool enough for me. There were limitations

The main downfall is the 4 trains that went past the hotel in 2 hour increments blowing their horn from midnight on. Woke up our whole group. Breakfast in the morning was nice but again could have been better or could have been worse. I did enjoy the the fresh coffee machines.

The breakfast is amazing. Beds are comfortable.

Great place and very quite

Clean, safe, great location and very comfortable. Wish breakfast was 1/2 hour longer.

Pool a little cool for my liking but good size Coffee available through out my stay was appreciated

Breakfast was delicious Checking out at 11am

The property is currently undergoing a complete interior renovation so there was construction debris and noise during my stay, and the advertised Fitness Center was closed. I assume whenever that’s done that conditions will improve, But one of the bottles of shower products was empty and the “Kleenex” box only had two tissues left with no refill in the room. Seemed like the property was a bit overly concerned about guests pilfering supplies. The breakfast was quite good however.