Grand Hotel

Pool area under construction, good to see ongoing improvements.

Good

I booked a room on Booking.com and there was no room available, Apparently the Hotel is under renovation and not open. I was charged for a room that was never available, I need a full tefund

We arrived at the hotel, approached the front desk to check in and the employee informed us that they were closed due to renovations and they did not have any heat. There was no attempt at letting us know whatsoever. We called every single hotel in the area and there were absolutely no rooms available at any of them. She was completely unapologetic and we were unable to get a room in Minot.

Renovation going on so not the best. No rating should be given N/A

Location The room was cold the heat didn’t work and for the first night and until 10 am the next morning there was no hot water to shower in

Passable

Exceptional

Passable

The pool and restaurant is completely closed. This is not on updated on Expedia. The front desk person has zero customer appreciation and actually was rude. The rooms heat doesn't work as there are portable heaters in the room. I won't be back and we usually park and fly a few times a year and stay a few times in fall as we drive through.

The Grand Hotel was pretty quiet during our stay. Sad to find out all the renovations happening, but looking forward to seeing what the new improved amenities will be like.

We ended up staying for 4 hours and then just ended up heading back home when my flight got in. I got the hotel room for my mom and brother who were waiting for me to fly in. Since the restaurant wasn't open there wasn't anywhere for them to eat. This is fine but it should be very clear that these amenities aren't available when booking so people can then decide if they want to get the room or not.

The room was easy to get to. The staff was friendly. We booked for 2 different nights. 12/4/24 We were put into 2 rooms without heat. We requested to be moved, and they were able to accommodate. 12/7/24 We were put into 2 rooms without heat. We requested to be moved, but there were no other rooms available. The heat was an ongoing problem, and we should have been notified in advance. They offered a space heater and blankets. It was 50 degrees in the room when we arrived, and only 63 degrees the next morning with the space heater all night. We requested a refund. The staff said they would refund, but it did not show up on my card.

No shuttle service available the night i arrived at airport. This hotel did have construction going on which was stated but i booked specifically for the shuttle. No restaurant available, just absolutely disappointed 😞 other hotels in the area offered more for same price. Asked to speak to management but never got a response.

Stayed there previous years before flight always enjoyed my stay , but this last one was not up to scale for the price

Very good

The heat would not turn down in the room. it kept getting hotter and hotter. 78 degrees, it was horrible and that was with the AC on full blast

They brought up a space heater in order be semi comfortable. Restaurant was also closed for remodeling.

Bad

It is our place to stay while in North Dakota! I like the location close to the airport and the staff is always friendly! Currently under a remodel and restaurant is closed.