Porto Giardino - CDSHotels

Reception staff(one lady in particular) very rude, treating me differently because I’m not an Italian resident but understand the language and speak some as well. Literally talking about me to colleagues right in front of me. Pool was not inviting at all!

Reception is very assisting and breakfast is delishious. No USB plugs and at reception no plugs for british plugs!

Not a 4 star resort at all

Very good

Bad

Pool area No transport to Monopoli

Parking situation

Bad

Pleasant

Very poor

Pleasant

the kids animation team led by Gianluca were absolutely fantastic! Our boy Lorenzo is only 2 but they took great care to see he was involved as much as possible! The effort that went into Kids Discos / Acqua Gym / White Dress and general playing and chatting around the pool was the best we have ever seen. This team work so hard and we hope the hotel appreciates it! Very little - the whole estate could do with a little TLC but the facilities themselves were excellent

The entertainment staff were great all really friendly. Bar and restaurant staff were also friendly. Life guards were always on hand to assist at the pool really friendly and helpful. No iron in room charge 3 euros per item. Bottles of water not included in all inclusive. Selection of food at Buffett poor and not great quality, they also did not label food items so unclear what some items were. Location not great, buses only ran every 3 hours and taxi one way to Monopoli 30 euros ( however only 20 euros if book out of hotel) Adult entertainment was not great, kids disco started at 9 and adult disco at 10, no variety. However we were advised this changes during July and August when busier. Reception staff were not very helpful in general, no information given on how to travel out with hotel and/or excursions information, luckily entertainment staff were much more helpful.

Location is great and external grounds really nice. Staff were very polite and excellent. The internal fittings, state of repair and finish are not up to 4 star standards. It needs urgent renovation, eg bathroom tiles with grout falling out, mould, ceiling panels warped, light fittings not working, poor painting finish and cheap furniture (apart from bed).

A good playground. Differentiated approach to different guests. When German guests prevailed, beer was available during lunch, but when the Italian guests arrived, it was excluded from the menu, which upset

I like the room and location A bit old and need to be refurbished The breakfast was a bit poor

Location and private beach Where to begin... it was end of season buy they really let themselves down. The children's pool was filthy and our kids couldn't swim in it - the main reason we booked this resort. We also booked for an infant and was told they couldn't set us up a cot for our four month old baby until the second day of our stay "put him on the bed". I put my foot down about this and then a cot arrived within an hr. There were ants in our room that I reported 3 days in a row and were never seen to. Breakfast was below average. The children's feeding room had nothing in it to boil or sterilise, we had to ask for a kettle which was 50e deposit to our room.

Bella location

The staff are very friendly and there's a pleasant atmosphere. It's in a good location across the road from the beach, good facilities, it's a very good place to go with a family that has younger children as there's a big effort to keep them entertained but in saying that, it's perhaps it's a place that's not best suited for younger couples (like us) The breakfast is absolutely terrible

Exceptional