Hilton Garden Inn Montréal Centre-ville

Property was fine. Booking.com was misleading and breached a verbal contract telling us we would get a refund to on our visa, while then only supplying credits. I had a panic attack on the phone yesterday that I haven’t experienced in years. They kept us on the line separate times amounting to hours, promising money back and having us book this stay as they had to relocate us last minute due a scam of them not properly vetting their booking properties. Absolute nightmare. We don’t have money like that to be wasting and would’ve made other arrangements. Now i’ll be fighting this for god knows how long. Wish I never used the site in the first place and encourage others to look elsewhere. AVOID BOOKING.COM!!! Property was fine. Booking.com was misleading and breached a verbal contract telling us we would get a refund to on our visa, while then only supplying credits. I had a panic attack on the phone yesterday that I haven’t experienced in years. They kept us on the line separate times amounting to hours, promising money back and having us book this stay as they had to relocate us last minute due a scam of them not properly vetting their booking properties. Absolute nightmare. We don’t have money like that to be wasting and would’ve made other arrangements. Now i’ll be fighting this for god knows how long. Wish I never used the site in the first place and encourage others to look elsewhere. AVOID BOOKING.COM!!!

Very Comfortable bed. Location. Pool and hot tub. Clean and spacious room. 600/night was steep for 1 king bed. Slow elevators (one not working). Charged for parking but didn't park. Long wait on hold to call and fix after. Half the jets don't work in the hot tub.

Very good

Ac was not worki by properly jet in whirlpool was also not working

Very good

Superb

Comfortable hotel in a great location Nothing - all good

Although the hotel's location was ideal, the guest experience was negatively impacted by poor communication and lack of responsiveness. The location offered convenient access to the heart of the city and many of its key attractions, restaurants, and entertainment venues. Upon arrival, I encountered confusion with the parking garage access. The entrance was blocked, and there was no clear signage or communication indicating that guests needed to check in before gaining access. As a first-time guest, this created an unnecessary inconvenience at the start of our stay. Unfortunately, the communication challenges continued after we checked in. Shortly after arriving in our room, I called the front desk to request additional towels. When the towels never arrived, I placed a second call around 11:30 PM and also requested an additional blanket. Again, there was no response and no items were delivered. It ultimately took a third phone call the following day before our request was addressed. More than 17 hours passed between the initial request and receiving a response, which was both disappointing and frustrating. While delays can happen, the lack of follow-up, communication, and hospitality during that time fell well below the level of service I expected. Both the arrival experience and the lack of responsiveness during our stay significantly impacted our overall impression of the hotel.

Exceptional

Staff were friendly and welcoming The fact the bar closed at 10pm

Good location which is close the city touristic area and as expected clean facilities. An open buffet could be good option to add in hotel concept instead of/addition to a la cart breakfast menu. The parking in premises is high considering other parking options in the city.

Exceptional

Passable

Pleasant

Pool and hot tub

Superb

Exceptional

Exceptional

Exceptional

Superb