The Grand Laurel Hotel - Philadelphia

Ok stay

Good hotel , clean and good service

Staff was nice during check-in. But the rooms were bad and old. Online the rooms looked updated but they are not. The restaurant and bar looked open online but they are closed and not working. I ended up just booking another hotel nearby.

Saw a bug in the fridge.

Had a very nice one-night stay at the Grand Laurel. Staff was very nice and helpful. It was nicer than I thought on the inside -- loved the marble floors. Room was big, bed comfy. Very close and convenient to highway and food places.

Building needs updating and ground needs cleaning. Empty beer bottles under the trees landscaper was cleaning with leaf blower but didn’t pickup any trash.

Arrived at hotel at 3:20 and the checkin was at 4pm with no rooms available earlier. 4:00 pm and massive line awaiting checkin and no rooms ready. No answers from staff, no manager on duty. Just told to wait till rooms were available. Most of the people waiting had to go to a concert that started at 6pm. 4:30 and no rooms thus had to leave to make the concert without being able to check in. Booked another hotel. Customer service is non existent.

My biggest issue is the A/C would not go below 75 degrees. We set it even to 65 and wouldn’t drop. Room became humid and then there was a smell from it. At night we all were sweaty and felt warm. A/C would be going and cool air was coming out of vents. It was almost as if the cold air blowing out would get sucked into a return vent not visible and wouldn’t circulate the room. Very frustrating especially after being at a water park all day.

Stinky and dirty

The 3-11 male supervisor on August 1 was very rude and disrespectful when I spoke with him

I mean, probably the oddest stay I've ever had at a hotel. The pictures / advertising were deceptive. None of the amenities were open. Couldn't tell if they were gearing up for a renovation or to shut the place down. Like only 5 other guests in the entire 8-story hotel. Creepy vibes everywhere. Any other hotel in the area would have been better than this one.

The room smelled stale a little. There was no coffee in the lobby area where the sold coffee. Staff said the baristas did not come in until 10am which is strange.

Overbooked

This place was just plain gross. The entire place smelled like a weed factory. No luggage carts. No toilet paper. You have to beg for a roll. Tiny scratchy towels. I actually felt cleaner before I took a shower. 6 inches of water collected in the tub the drain was so clogged. The ac does not go below 78. That quite warm for me. They advertise in room coffee. Nope. You have to pay for that also. No amenities what so ever. The pillows stunk like sweat. The beds were creaky and hard. And unless you pay for streaming services. NO TV. I have Netflix and many others but I am not putting my user id and password on their tv…. Not even a local channel. Bad. Just bad. Would never recommend this place.

Very clean and the staff very nice

Low score for amenities because there weren't any. Bring your own alarm clock. Wake up available by phone.

The front desk guy was extremely friendly.

The hotel was quiet the 4 night I stayed. The staff was friendly and polite. I especially appreciated their hospitality and ensuring I was a guest most times I entered the hotel making me feel safe. The room was comfortable and clean. The lobby was exceptionally comfortable and the marble floors cleaned daily.

A/C wasn't working, room was 80 degrees. Bath tub was clogged and disgusting. I told them it was not listed online that there would be $100 deposit. They Insisted everyone here charges $100 deposit, but I just checked in RedRoof and there was no deposit.

Air conditioning in the hotel was not working. It was horrible. My friend Steve’s ball were so sweaty we had to order extra towels. There was no chance of sleeping because of the amount of perspiration from my friend Steve’s undercarriage. No joke