The Grand Laurel Hotel - Philadelphia

Ok stay

Good hotel , clean and good service

Staff was nice during check-in. But the rooms were bad and old. Online the rooms looked updated but they are not. The restaurant and bar looked open online but they are closed and not working. I ended up just booking another hotel nearby.

Saw a bug in the fridge.

Exceptional

It’s very convenient right off the Turnpike. Easily accessible. Near shopping and food. The decor is nice. The lobby is spacious and nicely designed. The water park is not open. The in house restaurant was not open for me to purchase a meal. They do not provide breakfast.

Had a very nice one-night stay at the Grand Laurel. Staff was very nice and helpful. It was nicer than I thought on the inside -- loved the marble floors. Room was big, bed comfy. Very close and convenient to highway and food places.

The staff was very attentive, polite, and accommodating. Love them!!! It would be nice if they offered breakfast in the vacant restaurant in the lobby. Also, the prices in the cafe could come down a bit. I understand tourists prices, but $8.99 for 4 ok BBQ wings was a bit of a let down.

Building needs updating and ground needs cleaning. Empty beer bottles under the trees landscaper was cleaning with leaf blower but didn’t pickup any trash.

Arrived at hotel at 3:20 and the checkin was at 4pm with no rooms available earlier. 4:00 pm and massive line awaiting checkin and no rooms ready. No answers from staff, no manager on duty. Just told to wait till rooms were available. Most of the people waiting had to go to a concert that started at 6pm. 4:30 and no rooms thus had to leave to make the concert without being able to check in. Booked another hotel. Customer service is non existent.

My biggest issue is the A/C would not go below 75 degrees. We set it even to 65 and wouldn’t drop. Room became humid and then there was a smell from it. At night we all were sweaty and felt warm. A/C would be going and cool air was coming out of vents. It was almost as if the cold air blowing out would get sucked into a return vent not visible and wouldn’t circulate the room. Very frustrating especially after being at a water park all day.

Stinky and dirty

Very large TV in the room was a nice surprise.

The 3-11 male supervisor on August 1 was very rude and disrespectful when I spoke with him

I mean, probably the oddest stay I've ever had at a hotel. The pictures / advertising were deceptive. None of the amenities were open. Couldn't tell if they were gearing up for a renovation or to shut the place down. Like only 5 other guests in the entire 8-story hotel. Creepy vibes everywhere. Any other hotel in the area would have been better than this one.

The room smelled stale a little. There was no coffee in the lobby area where the sold coffee. Staff said the baristas did not come in until 10am which is strange.

Room was nice and clean !!! Would stay again Gym wasn’t the best

Bad

Peaceful stay I didn't like that someone walked into my room. I didn't like that I could not access entry into my room due to the person who walked into my room deactivated my key card. Other than that my issue was rectified I received a new key card and an apology. Other than that inconvenience I loved my overnight stay.

Exceptional