Hyatt House Charleston / Mount Pleasant

Very happy with one night stay

I loved the design of the rooms and there was a kitchenette if you wanted to eat in. The only drawback was that we had to move rooms because we had ants and made a request that the ice machine needed to be cleaned. There was black "stuff" under the ice, however, maintenance cleaned the machine within a short time. Not sure it was sanitized and cleaned with bleach, however, I would stay there again.

Excellent bed! Spacious room and clean as well as very friendly staff

The staff was very helpful! The pool was great and the breakfast was delicious!

Exceptional

Clean, comfortable room for extended stay. Quiet

Friendly staff. The young lady that knitted was wonderful. Housekeeping was willing to help. And the African American man in the kitchen cooking the omelet was so kind and made sure we had everything we needed for breakfast. The young lady at the bar with long black hair, friendly personality, tried her best to accommodate us for the game (didn’t have the channel) but she was willing to go above and beyond to help us. Overall great, great place to say. Rates were a little high but worth it. The rooms were big and had everything I needed to cook a meal. 10 out of 10. Forgive me for not knowing names of the staff. I didn’t get the names of the wonderful people that helped make this trip great!

Superb

When we arrived, there were multiple hairs on the bathroom floor and in the shower. The next day, our room was never serviced despite being out all day. I reported the issue to the front desk that evening and again at checkout the following morning. After our stay, I emailed the manager to share my concerns. Her response (after my second email) was that there was no record of me ever reporting a problem, which is simply not true. The cleanliness issues were frustrating, but the lack of communication, follow-up, and accountability was even more disappointing. Every hotel can have mistakes, how they handle them is what matters. Go somewhere who cares a little more about customer service!

Very good

Exceptional

Exceptional

Great location. We were roughly 15 min max to Isle of Palms State Park. Easy access to any restaurant or store. The breakfast was great. They had take away boxes which was really handy as my husband got sick while we were there. All the staff were very pleasant, but a shout out to the breakfast cook who helped me. ( Nothing to do with the hotel) We will definitely be back for a longer stay.

Very nice

Breakfast has very limited food

Great location, very clean, comfortable beds, easy parking,nice breakfast.

Exceptional

Close to a few things It was nasty if I walked in my socks they turned black on bottom ran out of toilet paper the worst beds and pillows iv ever been on

It was nasty if I walked in my socks they turned black on bottom ran out of toilet paper the worst beds and pillows iv ever been on

Outdoor pool was pretty small. Good hot breakfast and staff was friendly!