Fairmont The Norfolk
About Fairmont The Norfolk
Set among tropical gardens, Fairmont The Norfolk offers luxury accommodations in an early 19th-century colonial building. It includes a fitness center with sauna, 6 restaurants and a heated outdoor pool. Elegantly decorated rooms include a flat-screen TV, marble bathroom and views of the surrounding garden. More spacious suites feature a separate seating area and some have a large, furnished terrace. The Norfolk features a modern-style American steak house, a classically furnished wine bar serving hors d'oeuvres and a poolside restaurant. Historical Lord Delamere Terrace restaurant and bar provides an international à la carte menu and drink selection. Free WiFi is available on site. Shopping and cultural tours of Nairobi can be organized at the 24-hour front desk. The gym has personal trainers and daily classes as well as a steam room and massage facilities. Business guests are also offered a complimentary return shuttle to their office with free WiFi on board. A collection of Kenyan history and culture can be seen at the National Museums of Kenya, a 15-minute walk. A shuttle is available at a fee for Jomo Kenyatta International Airport, 11 mi away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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The beautiful hotel overall - beautiful rooms with lovely outside areas to relax, felt like we were in the middle of an oasis. Food was fabulous. Very helpful staff. Felt very safe
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I liked the staff. the location was decent was well. secure nice. the hotel had a lot of history but for the price i should’ve gotten better. i didn’t like that it was old. i didn’t like that it wasn’t as lively as i would want. more for the older crowd
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Wonderful and extremely helpful and friendly staff Some of the cobblestone pathways and swimming pool not so easily accessible because of many stairs
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One staff could have been more courteous, especially at checkout, and the restaurant service could be faster.
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Beautiful - well located - comfortable - exceptional service! Loved everything about it. It will be where I stay on every trip to Nairobi from here on out!
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Everything, excellent N/A
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Environment and the property Our evening meal was a disaster with multiple problems with service and the food. We were there in 1988 and returned to stay which was excellent however the celebration meal didn’t work out.
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wish I had used my accor membership rather than booking.com
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Staff is outstanding and wonderful. Facility is perfect for a short stay. Breakfast is overpriced at USD $60.00 for 2 people. My wife and I only had a small glass of juice, cup of coffee and perhaps a total of 3 or 4 danish. There needs to be a price list and menu for breakfast. I paid it but may look for other hotels on our next trip to Nairobi. They need a business center.
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There needs to be individual pricing for the breakfast. A charge of $60.00 for my wife and I was ridiculous as we only had coffee and 2 muffins each. There is no alternate choice and you cannot leave the hotel and go anywhere else. We are not big breakfast eaters and we felt captive and taken advantage of. See comments about breakfast.
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The lobby, common areas and restaurants were lovely, just what you'd expect from a Fairmont property. We also really enjoyed the breakfast onsite. The dining room was nice, the food was very tasty. The rooms were not Fairmont quality. We've stayed at a handful of Fairmont properties in different areas around the world, this room experience came up short. We booked this to enjoy a nice, comfortable stay for the last night of our honeymoon and we were extremely disappointed. The room was dated, the bed was not very comfortable, the bathroom was old, small, the tub was subpar. The shower was also subpar and leaked onto the floor of the bathroom. The location was also disappointing. The area did not feel safe. When we arrived our taxi was kept in a holding area and without much explanation or hospitality we were taken into a side room and had to pass through a metal detector and have our bags searched before being allowed to move onto reception for check-in. This happened every time we came back on property - it left you feeling like you were staying in a very unsafe area.
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Superb
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The location The Victorian decor The TV didn't work It was raining, and it came through the carpet The staff was invasive.. calling unnecessarily
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The staff were friendly, and the food was good. The hot meals were delivered early and staff always passed by to find out if you need something.
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It’s a beautiful historical hotel that has been very well maintained and retains its authenticity. The service was exceptional, blending professionalism with Kenyan hospitality and warmth. We loved our stay.
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The staff were excellent. Nothing
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fabulous traditional low rise excellent staff/facilities - packed with history - short walk to town
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The staff were always warm and friendly. The food was amazing. I'd like to mention the chauffeur service led by Mr. Eston and his team was incredible. Very comfortable and polite. Ms. Leah at the reception, great to have met you. Mr. Edwin, Mr. Jeremy was always a delight driving around town with you. Overall, excellent service and a great experience. Nothing really. Oh yeah the security check at the entrance gate, where we had to get down from the car even as residents. Need to check on that. Sometimes we'd come back exhausted n having to go through the security scan was quite unnecessary. That's all. ??
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Great blast Longer stay next time!
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Staff and location USB charger not working in my room
