The Ivory Hotel

Petter is the best ???❤️

Too much noise as you can hear everything in next room

Not clean, noisy, and unprofessional staff.... the manager and receptionist where taking our reservation when we arrived but cancelled it without warning.

Not clean , lack of facilities, room phone and safe were not working . There was no fridge in the room. Maintenance were making noise in all rooms

No friendly smoking areas

Everything’s

Okay. Attending to requests timely.

No refrigerator so not for a longer stay.

Breakfast was okay! No shuttle services

Housekeeping left a little too early. Lol

I really liked the staff—they are very friendly and treat you like a queen or king, exactly as a customer deserves. They made sure I felt satisfied with all the services. Peter worked on everything that didn’t go well during my stay. The owner is lucky to have such an amazing team: Kennedy, Peter, Angela, Herbert, and the staff who cleaned our rooms (unfortunately, I never got their names). You all truly deserve the best. I sincerely appreciated your efforts. The rooms are very spacious, and the hotel is conveniently located not far from the city center. The food was delicious, and I especially enjoyed dining at the hotel’s restaurant. It also has helpful facilities like a pharmacy, which came in handy when I needed medicine. The manager was also very kind, helping me receive money through his phone multiple times, as I didn’t have M-Pesa (mobile transaction service). I really appreciated this. In general, all the staff genuinely want their customers to feel satisfied. Thank you all. Asante sana! I look forward to recommending this hotel to others and to returning in the future. I also have a few suggestions that could make the stay even better: It would be great to have more breakfast options available in the buffet, such as salads or avocado. While it is possible to order these items separately, having them readily available would save extra effort for the staff and be more convenient for guests. The lobby is not very accommodating for guests using laptops. A designated table or area for laptop use in the lobby would be very helpful. Working from the restaurant is fine since it’s not congested, but having a dedicated space in the lobby would be even better. My first room had a door through which I could hear my neighbor talking on the phone, which disturbed my sleep. Soundproof doors would be a valuable improvement. These are minor suggestions, but overall my experience was wonderful thanks to the amazing staff and facilities.

I recently had a wonderful stay at the Ivory Hotel Nairobi. From the moment I checked in, the service stood out. Peter at the front desk was incredibly welcoming and helpful—he went above and beyond to make sure my stay was smooth and comfortable. His professionalism and friendly attitude really set the tone for my visit.

Friendly staff, good amenities, elevator was fast. Rom was in good condition and clean. I felt safe. Not too many options for breakfast. There's no juice available. It's not exactly easy for taxi or Uber drivers to find the location nor walkable to other amenities. WiFi seems to intercept some websites so you can't view certain (legitimate) websites.

I liked the, Hotel breakfast, it was great. The rooms were big but could use a decor update. The sitting area, working desk setup. The room sofa seat was not clean at all, had some stains..

Respectful staff and always willing to help

Cleanliness on the first day especially wasn't the best but the daily room cleaning is appreciated. Bed linens need to be replaced as some were too worn out

Limited windows

The staff were amazing and the breakfast was good.

Staff are nice and helpful.

Staff were great and responsive to all of our needs. The location is very good just a few minutes walking distance to Westgate mall. There are no outdoor spaces to sit and relax or we may not aware of that.