Extended Stay America Select Suites Chicago Naperville East

Very clean and pleasant outside property and also inside the room very clean and comfortable the only thing there was no ironing board in the room other than that I recommend this extended stay

This had to be absolutely the worst place I’ve ever stayed. I had my 3 children with me and we couldn’t even take a decent shower. The lady working the desk was awful. I’ve never experienced a reaction like that regarding an inquiry of towels. We were willing to pay for the towels, as they asked, but we were abruptly cut off and told “I’m just checking these people in and nothing else”. But considering how the water was knee deep after only 2 of 4 of us showered, that was okay because we would’ve surely flooded the place. Will not be returning and if I could give zero stars, I would. I’m not beneath anything or anyone and my family and I are clean respectful people. But yal got us effed up!

and someone will come to check you in. The display board at the front door too says that. But when I go there and follow instructions I was told by customer service that they have “audit” happening and can’t help me. I had to wait one hour till 2am in car before I checked in. I wonder why was I not told this part when I called in. Best part of the hotel is it’s in a safe neighborhood and close by to our event center. Bed was comfortable and pillows were good. Worst part is the smelly corridors, older building and chipped bath tub etc. They gave barebones room, just one soap bar and one trash can. That’s all. Nothing else in kitchen too for cooking. I guess we have to fly/drive in our pots too. It served our purpose but very bad experience staying here, especially the lack of empathy for the checking in. First ever time in 25+ years I couldn’t wait to get out of a hotel.

Affordable stay. Good a/c. Room was “okay”. Clean enough. Area is safe. Entire property is rundown. Sink clogged. There was no trash can in the room at all. Overall, would stay here for cheap again, but understand you get what you pay for.

Great!

Extended Stay East is always my go to location to temporarily reside for weeks at a time. I have found this hotel location to be clean, quiet, well kept & hospitable, ALWAYS. Brittany at the front desk is so friendly and professional to me and to every customer i see here. She greets everyone with a welcome hello as they enter the building even when she is multitasking checking people in. The staff is patient, kind and guest satisfaction is top priority. I like the atmosphere here, that's why I feel safe coming back. Everything works and no bugs ever in my rooms I have not had any issues.

I immediately got a refund don’t not go to They hotel 0/100! Don’t recommend at all !

Location was good. Area had a lot of food choices No coffee maker or glasses. Lots of cupboards nothing in them. One set of towels no hand towels. No shampoo, conditioner, or tissues.

Location It was filthy dirty. I cleaned gobs of black hair off bathroom vanity, dried urine off toilet seat, and mold growing around inside of windows. After requesting staff clean, when we returned it was not cleaned. We could not and would not stay in unsanitary run down conditions. Staff was INCREDIBLY rude and yelled at ME when I requested a refund. Said I’d have to wait 4 days until “the manager” came in to refund my $. WORSE HOTEL EXPERIENCE OF MY LIFE!!! Get this facility off your site! I’m never using booking.com again because of this!

Room doesn’t have working tv

I didn't even stay at the hotel

excellent

Our stay was good. The hotel room was clean, but it definitely needs some minor repairs and updates. The staff, especially Brittney, was nice and helpful. Overall, the stay was fine.

Exceptional

Horrible. Drain in shower constantly backed up. Staff was not willing to n properly take care of the problem.

The worst hotel ever

Exceptional

Mold in shower, only gave 2 bath towels, no hand towels to dry hands after washing them, bed sunk in the middle, furnishings need updated/repaired & barely any hot water for showers

Location Mold in shower, only gave 2 bath towels, no hand towels to dry hands after washing them, bed sunk in the middle, furnishings need updated/repaired & barely any hot water for showers

I did not like anything about this property front desk was closed and the lady was very racist