Extended Stay America Select Suites Chicago Naperville West

Had a very bad experience. Not clean, and drunk people around the property. Also, the staircase smells very badly.

Nothing

Wonderful

Bed was comfortable. Staff was very nice, pleasant. Air conditioning was very good.

My shoe stuck to the floor, everything looked dirty, multiple groups hanging around the parking lot drinking and smoking, it was so bad I canceled my stay and left. But the front desk person was amazing, helpful and kind.

Very good

Bad

We arrived late so had to wait for the on call staff. While waiting we were approached by several “guests” that were intoxicated. While checking in two other impaired guests entered. We had also observed a group of men along the buildings exterior that were partying. When we arrived in the room it wreaked of pot. We returned downstairs and asked to cancel our reservation. We felt very uncomfortable

Broken screens, overflowing trash cans. Loud music and sketchy people hanging around

Nothing in the kitchen to cook with. No pots and pans or anything.

I was told the elevator works going up, but breaks down on 2nd floor. Each night the rear stairwell got stickier & stickier. It was never cleaned during my stay. The stainless sink in the kitchenette had a brown-colored stain in it.

Elevator in bad need of service, got stuck a couple of times, staff said work order in but awaiting part. Was there two weeks and not fixed as of my checkout date. Room door did not close properly and countertop cooktop not working due to bad wiring. Lobby staff said electrician was called, no one ever showed.

Room wasnt clean

I didn't like that I paid for my stay and was still asked to leave the following day and not able to extend when I did nothing wrong

Nothing I didn't like that I paid for my stay and was still asked to leave the following day and not able to extend when I did nothing wrong

Good

Front desk clerk was horrible

Horrible! Will never be back.

Very good

Exceptional