Tru by Hilton Naperville Chicago

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The room was definitely clean,staff polite and very helpful/ air conditioned room and plenty of parking.

Breakfast can be hit or miss if you are vegetarian but there is fruit, oatmeal, and toast. If you are staying for a week, you may have to request additional rags/towels and toilet paper. They were not put in our room right away but we were able to get it from the front desk easily. The walls are thin so you if anyone next door is loud you will definitely hear it. Overall we enjoyed our stay and would stay here again.

Clean beautiful room, helpful staff, great amenities, it was an excellent experience and place to stay, I'd recommend it to others again and again

Disliked - Check in staff was not pleasant. Room - had hair all over in the shower. The pillows were so uncomfortable. Walls are paper thin - could hear everything from people walking upstairs, to dogs barking in the next room. Had very poor sleep the 2 night I stayed. It was not the best stay at a Hilton.

We decided to check out a day early due to change of plans and the fact that there was a dance team there causing noises at all times of the day/night. Couldn’t sleep. The assistant general manager said she’d refund my night. The general manager said no. If they’re not going to refund they should make sure guests are able to get sleep and not have Elementary aged children running around yelling (unsupervised) at night.

friendly and helpful staff

AMAZING!!!Family of four had original plans changed last minute. Hotel was already booked so we pivoted and boy are we glad we did! The property is clean, bright at night, and overall in great condition. The back patio became my husband’s favorite place! Breakfast was delicious, well-stocked (throughout all of breakfast), and had a great variety of items to choose from. The pool and surrounding area was clean.. and had extra comfortable seating in one end. The room itself was spacious (double queen) and the bathroom was pleasantly large and spotless! We missed having a microwave in-room, but there IS one available to guests in the lobby along with other snacks, drinks, and goodies you can buy. The lobby has some entertainment as well.. Multiple tvs, a pool table, and even a mix of board games. My teen sons literally spent their time between the pool table and swimming pool! Worth every penny and will always keep this hotel at the top of the list when in the area!

Nice and clean room, comfortable bed, breakfast was ok - nothing special, would admit I liked the coffee there.

Enjoyed the stay, the shower needed a cleaning and maintenance. Would definitely stay again!

Room was very clean, public areas clean and welcoming. Very friendly staff!! Breakfast could use some more hot options but it is continental and did have pancakes, scrambled eggs, and sausages. Staff was cleaning and restocking breakfast frequently. Would definitely stay here again!

Very good

Poor

Superb

Rooms were very clean and well maintained. Great value for the price.

Friendly receptionist when we left. No water in the room. Greeted by someone on their phone. I just had been to a beautiful Hilton in Taos.

Great staff. Clean rooms.

Always a great stay! Highly recommend!

The room was clean and quiet, which is exactly what we were looking for. The breakfast could have been better but it wasn't the end of the world.

Additionally, our toilet needed a quick repair and the maintenance man came and fixed it right away and even updated a few things that weren't really necessary but fully appreciated. Staff here are absolutely amazing and we will return!