Best Western Inn & Suites

Close to Gruene!!! No riff raff, in a pretty decent area. Room was clean, breakfast was great!!! The breakfast attendant was so hospitable!! There wasnt anything we were dissatisfied with.

Close to where we needed to be. Kinda run down for the price I paid...

The front personal is supper nice and professional!!

Beds where comfortable ▪︎ breakfast was good The door of the room i stayed in was very hard to open and close. A true fire safety hazard ,The tub wouldn't drain properly. When I was taking a shower. Paint in the bathroom was bubbling off the walls. From water damage. I will not return to facility

Easy access to highway Far from campus

That we could back our truck right up to our door for easy loading and unloading of luggage.

White beds, flooring and cooled room along with breakfast Couple of bugs in bathroom and some pink growing along top of bathtub. The drain did not drain well.

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Do not be fooled. Pictures of hotel are not the same as what you are given. That's is probably why they have a no cancellation policy. We were given outdoor entrance rooms, which smelled like rodent feces. The wife was going to take a shower and the tub had a major leak, spewing water all over restroom. We asked for our money back and they were adamant on no refunds. I have escalated with my Amex company to see if I can get my money back based on false advertisement.

After driving for hours, we checked in and were told only separate rooms were available, as the adjoining room guests decided to extend their month-long stay. The clerk (Mary?) lied, stating BW tried to call me, but I didn’t pick up. I explained no one called. Then the story changed to BW only gets a “111” number thru Expedia, so they had “no way” to reach me. Again, this was false as BW could have readily messaged me thru Expedia or piggyback from previous communications (“confirming” the adjoining rooms). I asked for the manager on duty, who was conveniently not there and nameless. Both rooms reeked of mildew. Bathroom doors were flithy. Trash was overflowing in common areas the whole visit. The walkways were not swept. Thus, we opted not to eat the free breakfast given the ick factor. I truly regret spending nearly $500 to stay one night, sleep a total of 4 hours in a rude and dirty hotel. BW refused any refund or discount. Nightmare.

We found a dead roach on our room next to the floor lamp really visible cant believe cleaning crew missed it and also in the tub there was a long bug looked like a dead worm or something long gross

The pool is not up to date or blue. The breakfast was terrible! No elevator and half the rooms are inside and half on the outside with doors. Location isn’t the best as not sure what kind of hotel is next door.

Breakfast was decent All trash cans were completely overflowed with trash pouring out of them.

Passable

Passable

Comfortable bed.

Square pillows???? What is that about. Plumbing issues Toilets water rose everytime it was flushed...and DID NOT EMPTY COMPLETELY. TUB NOT DRAINING WHILE SHOWEring..STANDING IN SOAPY WATER WHILE SHOWERING. Yuck..SORRY not for me.

i had to change rooms because as soon as i walked in room 101 i smelled like cigarettes and it is a non smoking room. It smelled like someone was on a 3 day bender it smelled so bad i couldn't believe they were going to allow us to stay in there. The lady was helpful and put us in another room. it did was clean. but def not worth $450 for the weekend. I could of stayed at motel 6.

Staff friendly and helpful. Pool and spa gross.

The location Square pillows???? What is that about. Plumbing issues Toilets water rose everytime it was flushed...and DID NOT EMPTY COMPLETELY. TUB NOT DRAINING WHILE SHOWEring..STANDING IN SOAPY WATER WHILE SHOWERING. Yuck..SORRY not for me.